ComplaintsforRoyal Flush Havanese

• Initial Complaint

  11/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am not sure why ANY responsible breeder would comment on another breeding program when they have not met the breeder, saw the facility, or met any of the pups raised by that breeder. Our dogs are not inbred and we do not practice line-breeding as so many others do to ensure our lines are kept clearIm just here to share that these people are liars, we love our puppy but we do not like liars! See the above copy and paste about a ****** review response that they completed.Now look at the photo Ive attached of our puppies pedigree And go down the far right side of the pedigree chart.Royal Flushs ********************* of Hearts happens to be our puppies GREAT GREAT GRANDMOTHER on both sides of the our puppies line! Her ID number is ********** and it matches on both lines!When I called they said line breeding is common, which I guess it is, then I found this review response today and I just wanted to say shame on you royal flush!Please do your research before bringing home your new puppy! You do not want to be in business with LIARS because you never know when they will LIE next!Besides the facts stated above, Draco is an adorable puppy and we are so grateful to have rescued him from Royal Flush!Im predicting a nice long response from Royal Flush to this review, let me save you the time *****. No one reads your responses and no one will probably read this review either because the bots you hire to generate your 5 star reviews will always hide these negative ones.I respect the business lady that you are. Youre probably better suited for investment banking though because LIARS never win when dealing with loving and caring families!Lastly, I hope this review can help any future families looking for a puppy! As you shouldnt spend this amount of money for a line bred puppy! Do your research! Ask to see where they keep the puppies before purchasing! Run a line history report through AKC like we did!

  

  Business response

  11/17/2022

  We are sorry to hear that you are so disappointed in us. We strive every day to not only be the best at what we do but also to be completely honest and transparent with all our families. When you called asking about your puppys pedigree, we were 100% honest and explained line breeding.

  Thank you for attaching that ****** response. We wish you would have reached out to us personally to discuss. As you know we are available 365 days a year to you and all our families.
  

  It was not our intention to mislead or provide false information- just an oversite when a word was left out of our response. We have corrected it since receiving this message from you.
  That line should have read, and now does, Our dogs are not inbred and we do not practice close line-breeding as so many others do to ensure our lines are kept clear.

  
  You may not be aware, but in the 70s, if not for one woman who was able to obtain five Havanese dogs the breed itself would be extinct today. There are only 11 original lines of Havanese dogs. With the limited bloodlines in the Havanese breed in is not possible to have completely clear lines for any breeder. I would be happy to forward you the literature on the history of the breed to clarify any misinformation.

  
  When we say we do not closely line breed it means we would never breed a father/daughter, mother/son, sister/brother,uncle/niece etc. We maintain our lines with very little line-breeding as is evident by the pedigree that you attached here.
  In all our emails and phone calls and details on our website we have been completely honest and transparent.We apologize if there has been a miscommunication that has made you feel differently.

  
  We happy to know that your sweet pup is happy, healthy, and thriving.
  Please do not hesitate to reach out to us should you need anything at all.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,On this past Sunday (November 6), we purchased a puppy from Royal Flush Havanese in ***********, **. The puppy is an emotional support animal for our eight year old daughter. This is our first pet. We questioned some aspects about the puppy's care. These questions were brushed off. We chose to purchase the puppy because our daughter fell in love with it and it was important to find a dog that was a good match for her as soon as possible.We brought the puppy to a vet on Monday evening (yesterday). The vet confirmed our concerns. The ears had much more bacteria and yeast that the puppy normally have. An additional exam was done for mites. Fortunately, these were not in the ears. The legs are urine stained. When I asked the staff at Royal Flush about this. They did not answer the question. We were told to clean the legs with a baking soda paste. The vet commented that they had never heard of that being done. The v**** was shaved which the vet questioned. We have no idea why they did this. The puppy's coat is also quite matted. It seems that the puppy came from a puppy mill or a poorly run rescue operation.We are now taking it upon ourselves to get proper care for the dog (cleaning ears, groomed, bathed). We cannot do anything about the *****.This breeder indicates that she has no complaints with the BBB. It seems unlikely that our puppy is the only one that is not being properly treated. I am contacting you because I am quite concerned about the treatment of the dogs that are at the breeders. I will attach the email that I sent to the breeder. We paid $3,000 for our puppy. It is awful to think that they are charging these prices and neglecting the animals. I have also filed a complaint with the *****************.

  

  Business response

  11/09/2022

  With all due respect, we dispute the validity of the complaint. Upon receiving your email, two days after you chose and took your puppy home, we immediately responded to your concerns.
  Attached here is our timestamped email acknowledging and responding in detail to each concern you expressed. We requested veterinary and grooming documentation and have not received any response from you until this complaint was filed.

  After not receiving a reply from you, we reviewed our camera monitoring system, that streams and records 24 hours a day. We are happy to provide a video to you and the BBB of your puppy being groomed, including your puppy being combed and brushed out along with her ears being thoroughly cleaned, hair plucked and being poofed with diatomaceous earth to assist in preventing yeast infections.

  
  During your visit your puppy urinated twice. While our caretaker was out of the room processing your credit card, your puppy peed and pooped. You used the paper towels in the room to clean her *** up. Unfortunately, before it could be cleaned up she sat in her pee.

  
  During your visit you, your husband and child asked multiple questions. All of your questions were answered in detail by our caretaker. You asked how to keep the white parts of her coat white, we explained we use a whitening shampoo along with a mixture of baking soda and water to keep it the whitest white! Not all veterinarians are aware of the tricks of the trade to keep the coats white but with 40 years experience we know how to achieve this.

  We are happy to provide a video, with audio, of this visit to you and the BBB.

  
  It is protocol when a dog goes to a groomer to be given a sanitary shave. This will keep the p*** and urine from sticking to her v**** and ***. 

  
  We have no complaints with the BBB because the care that our dogs receive is impeccable. Our inspections with the State, the *** and the **** are always excellent! We are model breeders who have lobbied for breeder oversite so all breeders can be held to our highest standards.

  
  We understand that misunderstandings happen and we hope that the videos clarify your concerns. 
  We will always be here for you and your pup. 

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Royal Flush Havanese of ************ had a dog interest to me. I was told to fill out an application. The next day 9.1.2022 I drove and ****** 8 hours to visit and pick up the dog and pay extra to transport the dog back and a carrier. When they met me at the train station I couldn't get the dog to have any interest in me, wasn't friendly, didn't want to walk with me, not happy to be with me. I had to commit to return the dog if it didn't workout no to sell him, or give to shelter.Since my train was an hour late to **** my return trip left. I had to wait till 11 PM for next train. It was 10-20miles to hotel or food and no transportation. I asked them to take the dog back and I would make a decision. I decided not to take the dog and called them. Since the dog had no interest in me I didn't want to travel 8 hrs home and then have to return. The charged my CC $156. My trip was over $400. I asked for them to return deposit. NO I feel that I made an honest effort and did not realize they wanted a non-refund deposit. They said they sold the dog and would not return my Deposit. I live on SS. I found out in **** the dog was 11 not 10 and not house broken.

  

  Business response

  11/08/2022

  ******* contacted us in August of 2022 inquiring about a retired male havanese that was listed as available on our website. Her complaint is filled with untruths and false information. We are always completely transparent with information on our dogs and our policies. ******* filled out our application and agreed to our policies. We allowed her to place a $150 non-refundable deposit, as opposed to our normal $300 as the cost of this particular dogs rehoming fee was $300. ******* made the choice to purchase a dog in ** and travel to us although we offer hand delivery options. We waived the normal $100 fee to meet her at the train station. She changed the scheduled meet three times on that date, which we accommodated at our cost. In response to her initial inquiry she was told that the dog was paper trained and it was also written in his details on our website. His date of birth and age was also provided not only on the website but also in all of the paperwork digitally sent to her on August 31st. After meeting the dog she chose she decided it was not a good fit. She was then told, once again, that her deposit would be placed on our hold list. A month later she emailed us making false statements about the dog she chose not to take, threating us with libel statements on social media and hiring an attorney to *** us. We reiterated our policies to her and sent her the documentation that she agreed to the non-refundable policy. We have just received a credit card chargeback in which we are disputing with corresponding evidence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩