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Find a Location

Castle Rock Condo Association has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Castle Rock Condo Association

      1 W Castle Way Charlestown, RI 02813-3187

    • Castle Rock Condo Association

      222 Jefferson Blvd Ste 200 Warwick, RI 02888-3855

    • Castle Rock Condo Association

      PO Box 8889 Cranston, RI 02920-0889

    Business ProfileforCastle Rock Condo Association

    Property Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Castle Rock Condo Association has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Castle Rock Condo Association

        1 W Castle Way Charlestown, RI 02813-3187

      • Castle Rock Condo Association

        222 Jefferson Blvd Ste 200 Warwick, RI 02888-3855

      • Castle Rock Condo Association

        PO Box 8889 Cranston, RI 02920-0889

      Location of This Business
      1 W Castle Way, Charlestown, RI 02813-3187
      BBB File Opened:
      10/7/2020
      Years in Business:
      8
      Business Started:
      12/22/2015
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      1
      Alternate Business Name
      • Image Property Management
      Business Management
      • Ms. Elizabeth Hanley, President
      • Ms. Patricia Tucker, Property Manager
      Contact Information

      Principal

      • Ms. Elizabeth Hanley, President

      Customer Contact

      • Ms. Elizabeth Hanley, President
      • Ms. Patricia Tucker, Property Manager
      Additional Contact Information

      Website Addresses

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/31/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      We closed on our condo July 11, 2023 and were told the remaining of the condo fees would be mailed to us in the amount of $1,029.55 from Image Property Management. I have reached out multiple times by email and voice mail. July 24, August 1, August 21, August 28, September 14, September 15, October 11, November 8 ( I was told the check was being mailed out.), December 7 emailed asking what address check was mailed to. Again no response. emailed again January 22,2024. Still no response. Every year we pay the condo fees in full for the year in January.

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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