ComplaintsforE & S Auto Service, LLC
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Four weeks ago I got my car serviced at this shop to get my gas hose fixed. The check engine light turned on and I got it checked turns out that the light was for the same thing I had just fixed the problem. I let the owner of this shop know the situation and just asked to have this fixed as it had only been 3 weeks at the time. He tells me ok, I let him know when I would be able to stop by. I go to the business only one person is there and he calls him when the owner states he had no clue I was stopping by and I had to return another day. I text the owner through my personal phone and he makes no accommodation and has become avoiding of this problem. I just want him to take accountability and fix the problem that he did not fix. Going on ****** I also realized its not the first time he does this as he likes to take advantage of women clientele.Business response
03/07/2023
This is E&S Auto Service *************************************************************. Currently we are having a problem with *********************************. She came here few weeks ago to fix her car and we fixed it. After she called me to let me know that the car is having the same issue, she said that she was gonna let me know when she was gonna come but instead she just show up and i wasn't at the shop and my brother called i and told him that i she didn't call me to tell that she was come to the shop she got mad and told me that she was going to do something against me but to my business i called her and she blocked me. After a week she called me telling me to returned her money I responded "like i told ****** come to the shop so i can check the car again and if is the same problem i will fixed with no problem",she said **** I'm going Tuesday witch is today 03/07/2023 but instead last week made a fake Instagram account started Following all my followers with my pictures and telling them that my business is an scammed and they shouldn't to my shop also emailed the news. Im going to attached some pictures, one working on the her car because i always send my Customer pictures so they can see I'm working on their cars and on pictures from my ****** reviews and one picture that she send on Friday because she sent an email to the news.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.