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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a vehicle from Tasca- ********** - I picked the vehicle up on May 10th - May 21st I contact the facility as I was driving the vehicle it failed to accelerate and began shaking as well as the passenger side qtr panel kept popping out - the vehicle went in for service on May 23rd - where it remained for 16 days - I picked up the vehicle on June 7th - on June 21st I called because as I was driving the vehicle in a rainstorm, water began pouring in the vehicle from the sun roof, lights, windows, and windshield and the window buttons started to not work. The vehicle was brought back in to service on June 22nd - at that time I had a discussion with the sales **** ********* and confirmed, I would not be taking this vehicle back and to begin the refund process, he told me I had to give them an opportunity to repair, again reiterating I would not be taking the vehicle back as water damage causes a slew of issues from mold to mildew to electrical issues. I was told he would review with the *** ***** and get back to me. I received a call on June 28th from the service advisor that the extended warranty would not cover the damage - I confirmed I did not care about that as this was not my responsibility, I had not had the care in my possession and I am not taking the vehicle back - after not hearing from anyone after several attempts I reached out to another Tasca dealer to initiate a call - I was told my the sales manager *** they would replace the roof again stating I am not taking the car back due to the extended issues that go with water damage. To date after another several message to get my money back and remove the loan from my credit, I have not heard from anyone.
Business response
07/15/2024
***** Tasca spoke to this customer. We are working to resolve her concerns.
Customer response
07/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought the upgrade Navigation Flash drive online from **** to update my system. it has made my system worse then ever and now they want to charge me to update the system in the dealership.. Not happyBusiness response
03/19/2024
We would need more information directly from the customer. We cannot find any history on this vehicle. Please contact me directly so we may look further into this issue.
**************************************************
Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new **** 500 from ******, now Tasca motors in ******** ** in 2018 along with an extended warranty good until Oct. 2026 or ******* miles. My car, VIN *****************, has approximately ****** miles. ** 7 November 2023 I brought the car into Tasca motors service department, where I have been a regular customer for more than ten years and two cars. The engine was not running properly. The car has sat in their service lot for nearly four months without moving. The company has stopped responding to me. According to the warranty, they should either fix the car or pay me its value, which ever is less. I have continued to pay insurance on my **** and had to lease another car, on which I am also paying insurance. I have approached them politely and with patience, but they have failed to take any action. The service rep told me it would be worked on in December. But nothing has happened.Business response
02/26/2024
Service Manager, ***************** reached out to the customer.
We are doing our best to address her internal engine issue. Due to her warranty, need a Master Tech to complete the job.
We will keep the communication open with the customer and get her vehicle in the shop as quickly as possible.Initial Complaint
02/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
When I got the order, I unwrap everything and it appears to be ok so I throw out all the packaging. A few days later, I go to install it to find out they sent me duplicates of one part and none of another. Now they won't take the duplicate back and send me the right part because I don't have the packaging. They screwed up, not me. Now I'm screwed because I assumed they were competent and got my order right.Business response
02/21/2024
Our Parts Warehouse has processed a fix for this concern as of 2/20. Customer's concern will be rectified.Customer response
02/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 1/31/24 I paid $1200 at the purchase of my vehicle for leather to be installed in the vehicle. On Friday 2/2/24 @ 1:18pm ********************************* msg'd me "the guy who does the leather said that Monday would be a good time to take it over and I'll be ready by Tuesday late afternoon." We were still waiting on the insurance to sign off and I had been in possession of the car since 1/31/24. On 2/3/24 she messaged me stating "Hi they never stamped it yesterday. I'm thinking they'll do it Monday morning. That would be the seventh day so we're still good. Then I'll get you an inspection sticker while I have it for the leather." I replied "one thing I didn't realize is that the driver seat doesnt adjust the front up and down. We are wondering if it may be better to just replace the entire front seats vs just adding leather" which she replied "ok, just let me know. Maybe he can just cut you a check or what the leather would be and you can do it on your own." To which I replied to her "Will do. Doing some research while we wait for mom to get out of surgery. Can let you know by tmrw." On 2.5.24 I texted her at 8:23am to tell her "Can we postpone until next week? I have to go back to ****** right now for my mom and wont be able to get there today" (for a sticker) as I had not given her a confirmation we were moving forward with the leather. I was under the impression she spoke with her boss *************************** and informed him we were holding off as of the Saturday when we had spoken by text, and come to find out that was not the case as she admitted by text on I Spoke with the General manager ***** on 2.17.24 and he told me he was unable to handle things right now and that he would need to handle this on Monday (which is a holiday and another busy day for car sales). Even though I had been unable to speak to him on Friday **** when the reimbursement was originally denied. When mentioned that we may need to get a lawyer he laughed and hung up saying he could no longer talk to me.Business response
02/19/2024
Customer spoke to our General Manager, *****, on Saturday, February 17th. She will be in Tuesday to pick out something else in lieu of leather.Customer response
02/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have made a deposit of $500 at Tasca Mazda ***********. The client told me that it was refundable. I have told them that I didnt want the car and wanted my money back. However, they havent sent me the money back for several months.The date of the transaction is Feb 11., 2023.Business response
02/09/2024
Customer's deposit was refunded.Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 17 2023, I took posession of a **** F-150 Lightning from TASCA Ford *******. During the sales process, I was assured (via e-mail) that certain options and features would be installed on the vehicle. However, upon receiving and inspecting the vehicle, I have noticed that some of these promised options are missing. The missing options include **** BlueCruise and **** Active Park Assist.On October 27th I made a return trip to the dealership so they could "Show me how these options worked", I was told that due to supply chain issues some cars did not come through with the required modules, and that they would order the parts and install them for me. They also said I should have an order number within a week, but it may 6 to 8 weeks for the parts to arrive.On November 3rd, I requested an update, only to be informed that the parts were not yet available for the 2023 model year Lightning. Subsequent communications on November 4th indicated that the parts should be available by the beginning of the next month, as per information from the **** representative.As of December 2nd, when I inquired about the status, I was informed that the dealership was awaiting communication from the sales representative. Frustrated with the lack of progress, I issued a complaint threat on December 8th, expressing my intention to file complaints if I did not receive an update by December 11th.On December 11th, I received a phone call stating that the parts were still unavailable, but there was a possibility of working out a deal on a **** model with the desired options. Despite this, no further communication was received.Having received no updates, I sent an email on January 4th requesting information. Regrettably, as of today's date, January 11th, I have yet to receive any response from the dealership.This prolonged lack of communication and failure to fulfill promises has led to my conclusion that Tasca Ford is not putting forth a good faith effort to resolve the issue.Business response
01/16/2024
Sales Manager, ****************, has been communicating directly with ************************* They are discussing possible resolutions to the concerns.Customer response
01/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have been in productive discussions with sales manager, ****************, and we have even agreed on a resolution, but as of today (1/24/24) those resolutions have not been fulfilled.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Rod
Business response
01/25/2024
Customer has picked out a tonneau cover for resolution. Working with ****************, Sales Manager, to complete resolution.Customer response
02/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Sales Manager **************** has assured me that the Tonneau cover we settled on as a resolution has shipped but needs to be painted, but as of today 2/8/23. No install date has been determined.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Rod
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an off lease 2022 dodge durango in October 23. It is currently in the repair shop for the 4th time. I no longer feel safe driving this vehicle, it is not reliable. I asked to be refunded several times, starting back in November but I have been told that I am upside down on the loan and they cannot help me. I have also asked for a courtesy vehicle for the times that I have been without something to drive and I have been told that they cannot provide me with one.Business response
01/12/2024
The vehicle is in the process of being fixed. ****************** is waiting on the arrival of parts. Parts are scheduled to arrive as early as this afternoon or Monday.
Service Advisor, ****, has been in contact with the customer. If a loaner vehicle is needed, Advisor will offer.Customer response
01/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
Hello,My husband and I have been working with **** during this visit. He has been very helpful and did offer us a loaner vehicle through Tasca however when we went to Tasca (on 1/13/24), they were unable to provide us with a vehicle. At this point I have been without my purchased vehicle for 30 days (and counting) since I purchased it on October 23, 2023. I have also made several trips to 2 different dealerships to drop off and pick up the vehicle (approximately 190 miles and several hours) to allow for repairs. I no longer have confidence in the reliability of this vehicle even though it only has ****** miles on it. It is not dependable and since I have had to have it towed already I do not want to put my children in it in case I have to deal with breaking down on the side of the road in an unsafe area. I would like to be refunded for the vehicle in full. At this point I believe I am being more then reasonable as I have not asked to also be refunded for the lack of usage of a vehicle for these 30 days or to be compensated for the extra miles/fuel and time it has cost me and my husband to bring the car in and pick it up for each set of repairs.
-*****************************
Business response
01/17/2024
Vehicle is complete. Customer is aware and is picking up today. 1/17/24
Initial Complaint
11/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
8/23/2023 Purchased a used car. After getting home found the hood would not stay open. Car has a bad oil leak which they keep saying they are going to repair but nobody order the parts. The car "passed" inspection with a head light out. We have been back to this dealership 4 times with this vehicle and we get the run around every time. Everyone blames everyone else and the car is still not fixed. We would like to return the car and NEVER do business with this dealership again. I have left numerous voice mails with this dealership and nobody has the decency to call me back.Business response
11/13/2023
Customer spoke to GM, ****** on Saturday Nov 11th.
Customer has an appointment Tuesday, Nov 14th to address issues. Vehicle needs oil pan gasket and bulb for headlight.Offered money back but customer would like it fixed.
Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Aug. 21, 2023, wanted to lease a **** Bronco at Tasca Dealership in *******, **. I negotiated with, ******************* and his manager, ******************** with the following terms: put down 10%; 7 thousand miles a year; $475 a month. During contract discussion, Aug 28 the finance ******** ********************************** informed me I was to pay almost TWICE AS MUCH as what was initially discussed. When I brought this to his attention, he came back with a lower estimate. However, I still ended up putting down about twice as much as was discussed initially. I still only got 7 thousand miles a year and my monthly was over $500. Two weeks later, I found out BOTH **** associates who handled my lease negotiations had left the company leaving me with no one to consult with.Three weeks having the car, it started making clicking noises when gas pedal was pressed. Spoke to dealership on Sept 22 and told them it was brand-new car making noises. Scheduled to bring the car in Oct 9th, but on 30th of Sept the car was making so much noise, I called dealership and said I HAD to bring it in. I was scared it was going to break down. The mechanic even commented, Wow, its really shaking. Told him I didn't want to get in car because I was terrified something might happen. Got a loaner car. Oct 14, went to the dealership to get some things from Bronco and was told it needed a new engine- approx. 4 weeks to repair. I also discovered that a bag of new clothes bought for my son was no longer in the car. I continue to get shuffled from one manger to the next. Car bill due on the 28th, but I HAVE NOT HAD possession of the car for a month. I am asking for support from Tasca as well as **** Motor company to make arrangements for my car to be REPLACED or a BUYBACK so as to ensure not only my familys safety, but that of those on the road around me. I DO NOT feel safe getting back into the **** Heritage. I am asking for a resolution to this egregious situation.Business response
10/25/2023
I spoke to the customer and I am working to get things resolved. ****************** is also aware and we are awaiting further communication from them.
Thank you.
***** Tasca
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