ComplaintsforB&K Electric, LLC

• Initial Complaint

  08/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted B&K Electric to repair electrical issues. BK introduced, upon request, after all repairs were done a certification regarding total removal of all k*** and tube. I was told the certification would cost $400.00 but incentive was if BK was hired, it would be deducted from the estimate/****. 10/12/2021, B&K came out to my home. I explained I wanted all new wiring in my home and all knob+tube removed. city statement filed that there was no active k*** and tube, however an energy savings *** had found visible k*** and tube in my attic and said it was active.B&K looked at my electrical box, checked some plugs, switches, wiring and visible k*** + tube.B&K requested $414.00 check for receipt. k*** tube certification findings, and report of work. Check written;given to BK. BK went to truck to get paper printouts. Returned, said owner to provide. I asked about work.B&K said in a hurry and left not returning check since no documents and no work done.

  

  Business response

  08/17/2021

  Customer contacted B&K ******************** on 7/23/21 to schedule a K&T Inspection. Appointment was booked for 8/12/21. Upon booking the appointment customer was informed of the cost for the inspection. Customer was also informed that the cost of the inspection would only be applied to the K&T removal if necessary. It would not be applied to any additional work. Upon the inspection there was no K&T found. Customer was responsible for the inspection fee. Customer was only booked for the inspection, she never requested any other services. So the time was allotted for inspection only. We would have been happy to schedule her for any additional work at a later date. 

  Customer called late in the day of service to discuss her issues with us. She was told the the owner would contact her. She stated that was fine.  But she proceeded to file a complaint before the owner could contact her.  

  Customer response

  08/23/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I contacted B&K Electric on 7/23/21 to schedule a visit to assess my house for new wiring since I am having electrical outages that trip some switches in my house electrical boxes. I mentioned both to the scheduler and ***** whom I was told was an electrician that I suspected k*** and tube existed as I was recently told by an energy contractor and in the distant past that live k*** and tube still existed. Enthusiastically I was told by the scheduler that with the k*** and tube they would offer would offer a certificate for know and tube once removed and it would cost me $400 and would be credited to any future work needed. My appointment was booked for 8/12/21 at 10 a.m. 

  ***** arrived and I told him it was reported to me by 2 separate contractor that I still had live k*** and tube in my home. The most recent contractor pointed out how he knew it was live and showed me the start of the k*** and tube was in the attack and it appeared that there had been some splicing down into the wall and would have to be followed to remove it all which would involve opening areas of the wall.

  Upon arrival of a young man ***** who offered no business card and only had the B&K truck to show he worked for the company, I invited him to sit down, told him I wanted new wiring through out the house and any k*** and tube removed to satisfy an energy company's requirement. 

  ***** went into the basement disassembled my electric box, pointed out there was a tripped switch in fact, then he went about removing some switch plates and double plug plates but not all and in an unsystematic way. I had told him that not all pairs of plug receptacles worked simulataneously, I mentioned my concern over a covered possible active switch box. ***** then said I needed to pay him $400 dollars toward the inspection which I did write a check for. He left he said to go out and print my receipt and provide me with a report of his findings. He then returned saying his boss was going to do that. I asked him if he was going to give me an estimate of the work that needed to be done, he said he didnt have time for that and left.

  I called the main number after he left and it appears the telephone number that was originally used for me to contact the main office had been assigned to go to *****. I spoke to the young man who answered *****'s line and he gave me another telphone number to contact the main number with. I have on my phone recordof trying to contact the owner on Thursday a couple of times and at the end of the day filling a complaint with BBB after no response.

  I was never given a receipt and documentation of the workdone, nor an estimate of work to be done nor a description of my k*** and tube status.

  I believe in ***** having taken my check and not providing the documentation promised that the $400 was taken and should have been returned. This amount can not be justified and this charge is excessive and beyond what anyone would charge for a walk through.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Laurel ****

   

   

  

  Business response

  09/02/2021

  A stopped payment by customer was placed on the check to our company.  Customer had received a K&T inspection by B& K Electric on her scheduled appointment date of 8/12/21 and work was performed as explained when the booking took place on 7/23/21. Also customer spoke to our customer service representative on 8/12/21 and was informed that the owner would call customer back. The customer proceeded to contact the ******************** and also stopped payment before receiving a call from B&K.  The customer received an inspection at no cost. Therefore the compliant should end here.

  Customer response

  09/02/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Laurel ***************************

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