ComplaintsforA-Star Oil, LLC
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Delivered oil to wrong house which is **** feet off roadBusiness response
02/11/2024
To whom it may concern.
We received an order for 150 gallons of oil to be delivered to **************************************************** in ********.The driver noticed a sign that had 23 23b and 23c on a pole.He drove on to the dirt rd and was getting ready to get out to research were 23 was. As he was about to get out an older gentleman waived him in showed him where the oil tank was ,after the driver delivered the oil to the tank that was pointed out he was payed in full .Hours later we received a phone call stating that we put the oil in wrong address and wanted a refund. The home owner pointed out where to go,how much oil to put in his tank and paided him in full!!!!I am not understanding what the issue is and seems like a scam to me.please don't hesitate to reach out to me with any other questions.
Customer response
02/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
The driver stopped but never got out of truck no words were exchanged with him until he asked were we 23A all of the business statement was not true. And it was not hours later the call was made as the driver left our **** foot driveway and was at the right house So he was pumping the oil in the correct house when they were called. The phone at the oil company office was answered by a young woman and stated she needed to get in touch with owner which took some time for him to call back.
Business response
02/13/2024
This rejection is foolish.The home owner waived my truck in told him where to put the oil and then payed him when he was finished. I am not understanding what the issue is?If he didn't want the oil he shouldn't of payed for it or waived him in.The owner decided he didn't want the oil after the fact that he instructed him to put it in and PAY him.After the oil is put into tank there is no way of taking it out as it's then contaminated with old oil and is not sellable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.