ComplaintsforBaby Delight
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was gifted a beside me Wink infant crib. This is a cheaply made click together infant crib that is not sturdy and very much too big in the feet to make it "more sturdy" I contacted the company and was told that I have to pay return shipping. This is clearly stated in their return policy. With all the companies offering free return shipping, this is just something that I don't even consider when making a purchase and I have learned a hard ****** here. As this was a gift and it is not a safe space, nor as described for my soon-to-be-born infant. The fact that they are requesting I pay for the return shipping, which is clearly stated on their return policy, is wrong as they have false advertising. They say that it is sturdy, which it is not. They say it has a fold down wall, which it has a cheap metal bar (similar to a tent pole) and the lowest position (1) doesn't click in properly leaving it very flimsy. They say it anchors to the adult bed but it just has two straps that I don't even know what they do.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.