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          T. H. Malloy & Sons, Inc. has 1 locations, listed below.

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            Business ProfileT. H. Malloy & Sons, Inc.

            Fuel Injection Services

            Contact Information

            106 Scott Rd

            Cumberland, RI 02864-2812

            Get Directions
            Visit Website
            (401) 333-0665

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            106 Scott Rd, Cumberland, RI 02864-2812
            BBB File Opened:
            10/23/2012
            Years in Business:
            58
            Business Started:
            10/1/1965
            Business Incorporated:
            10/1/1965
            Type of Entity:
            Corporation
            Number of Employees:
            8
            Alternate Business Name
            • T.H. Mallory Energy
            • Frank's Oil Company
            Contact Information

            Customer Contact

            • Mr. Thomas J Malloy, President
            Additional Contact Information

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My ******** called T.H. Malloy on 1/2/2023. Our boiler wasn't operating and this company was the last to service our boiler 2 years ago. After asking if there was a way to come service our boiler my wife was berated by this employee, and inferencing we were asking for special treatment due to our 9-month old child being home and not having heat he hung up. 30 minutes later the technician arrived claiming their other client cancelled and so they were able to arrive. Without fully looking at our boiler system the technician replaced one part, our boiler started working and he left. We were invoiced $435 for 25 minutes worth of work. Wednesday, 1/4/2023 our boiler stopped working again, and after calling back I received the same derogatory and demeaning remarks from another employee at T.H. Malloy., this time saying that we are not a client and never should have had repairs done to our boiler from their company - and that they would not be coming out to fix our boiler. I was told the best they could do was inform their dispatch the next business day and possibly do something for us. The next day I called the company back, and spoke with an employee who claims to have left me a voicemail, later to find out to another number "supposedly." They would not provide service to fix the issue but still insisted I owed $435 for their work. I asked if they would like to talk with the owner before filing a complaint and they said to give them a few days. On 1/10/23 my debit card (which had only been provided for work done years ago) was charged without authorization.This has been the absolute worst experience with an oil company I've dealt with in over a decade. The unprofessionalism, the cavalier attitude of their employees, and their failure to complete a job before they illegally pulled monies from our bank account without authorization is just unacceptable. I have yet to receive any follow up calls from this company on their behavior or our boiler operation.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Lisa P

            06/24/2024

            T.H.******************************Inc, Likes to step onto your property and take your rented Propane tank filled with the propane you paid for without telling you, even if you missed their call with no MESSAGE LEFT. Then the ***** of the COMPANY calls you 3 days later and tells You," Yeah I do not want to do business with you anymore because of your husband's tone on the phone with *****." All he did was ask," I am trying to figure out what happened to the tank, we didn't speak to anyone or give permission to step onto the property ." ***** replied, " We do not need permission we can take back the tank anytime we want to and don't have to tell you we took it." This all happened because we refused *** last week, the tank didn't need to be filled. My husband and I were separated when I signed a contract with this company, we reconciled and were unaware that I was in a signed contract with T.H. ****************************** He happened to order *** 3 months ago from another Company. An automatic Schedule to fill the *** up never took place even though it was supposed to happen, I had to call for the *** to be delivered. That was the last time *** was delivered to my home from this company and that was about 4 months ago. Last week, they came to deliver the *** and I didn't need it. It was the driver who happened to know my husband and asked," Do you guys need ***?" My husband replied," No." The Driver said," No Problem." I then at that moment explained to my husband why T.H.Malloy came to deliver ***. He had no clue about the contract and Had *** delivered two months prior from another company. It was a lack of communication on my part, however, My father and the owner of this company are friends and the owner called my dad up and asked" " why did your DTR refuse ***, he explained what happened to the owner and we both assumed things were ok. T.H. ****************************** *** you took it personally that I refused the *** delivery, so you came out of spite and took the Propane Tank without warning.

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