ComplaintsforFeast & Fettle, Inc.
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi there, I purchased a week of meals for my elderly mother living on Cape Cod. She did not like them, so I canceled the next week. Then, when checking my credit card statement I saw that Feast and Fettle had charged me a $10 fee per week from the time of canceling without my consent. There was no email notification of this charge, there were no services rendered, and there is no information on how to cancel this on their website. I emailed customer service December 1st (when I realized the issue) to resolve the matter and seek a refund and they told me that it was their right to charge me. I asked them to delete all of my personal data - because when I canceled the service, they did not have the right to charge me a fee for no goods or services rendered. They did not respond to me and are non-responsive now. There are lots of subscription services online, and many have odd fee structures, but this charge of $10 / month perpetually for cancelling is absolutely ridiculous. This is not a normal subscription compliant where people forgot they were signed up - this is fresh prepared meals delivered to the home. I canceled the service (because I did not want to receive meals for my mother any longer) and they continued to charge me a "fee" despite no goods or services being rendered.Please take this claim seriously, I don't know how many other people are at risk here. Thanks, *****Customer response
12/30/2022
I have not heard from the business in response to my complaint.
thanks so much for your response! The business has not responded to me and further refused to cancel my subscription and is continuing to charge me. This is kind of crazy! Thanks for your help
Business response
01/06/2023
I am attaching screenshots from the correspondence that was sent to the member. As you can see, our terms and conditions were agreed to on 8/6/22, and a welcome letter explaining these idle fees continued to send each week that the order was not ordered or skipped. You can also see that the member opened these emails when they were sent.
I'm happy to include more screenshots, but it only allowed me to attach 5 this time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.