ComplaintsforElmwood Auto Group, Inc.
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my 2016 **** 500c in 2022. I purchased an extended warranty. I have had several issues that was not covered. my trunk would not open for almost a yr they ordered the part which also took almost a year to come in. They get the part replace it they triggered all these electrical issues which they have had my car for a month still not fixed. I had to argue to get a courtesy car which they only gave to me for 12 days. ***** was given the car to fix issue not resolved they want me to pay 270 to have them see what is wrong and go from there which they say is electrical and warranty does not cover. I demanded it be returned to me and they did it is worse than what i gave to them,. They did not put the face plate back on, screws left on the floor. I cant use my radio asking me for a security code which i dont and never had. I am truly disgusted with Elmwood auto group and Tasca. They said when i am ready to fix it to call them to set up an appointment. Every time they had my car it got worse and worse, more issues. I have had to miss work. I do not know what to do. I am so frustrated and my vehicle is a mess. this is not my fault the stress this has caused me is enormous. they just keep telling me there is nothing they can do and when im ready to call themCustomer response
02/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
02/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Please see attachment.Business response
02/15/2023
This dealership was more than fair when completing the heat issue brought to the dealerships attention after the customer picked up her vehicle.Customer response
02/25/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
Elmwoods response did not address or respond to the issues outlined in my complaint. They were not fair in their dealings. As explained in my complaint, Elmwood charged me approximately $7k to repair a heater issue on the drivers side of my car (as well as some other small issues). I paid Elmwood only to realize that they did not fix this issue despite what they had claimed over over the phone and wrote in their write up - removed and replaced radiator. Test heat operation. Working as designed. Verified repair. After much back and forth with Elmwood, they finally looked at the car a week later and charged me another $368.76. I paid the $368.76 only to get my car back but am disputing this charge for the reasons outlined in my complaint.
Thank you.
FAQ
Regards,********
Business response
02/28/2023
************************************ is a good customer of ********************** and I apologize for the misunderstanding in the repair of her 2014 jeep. The $180.00 in the labor column was for the rental as ******************* had the rental over the weekend. I did have a conversation with *********************** sister about paying for parts only on the Actuator repair. I will honor that conversation and refund ******************** the $180.00. We value ******************* as a customer and again I apologize for any inconvenience.
********************* Tell us why here...
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.