Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          HappyNest has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • HappyNest

              5700 Post Rd Unit 9 Suite 9 East Greenwich, RI 02818-3455

            Business ProfileHappyNest

            Laundry

            Contact Information

            5700 Post Rd Unit 9

            Suite 9

            East Greenwich, RI 02818-3455

            Visit Website
            (855) 335-9274

            Customer Reviews

            1.32/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HappyNest is a start to finish pick-up and drop-off laundry service. Customers can create their own schedule for services or choose single time services, with prices ranging according to volume/weight of laundry.

            Business Details

            Location of This Business
            5700 Post Rd Unit 9 Suite 9, East Greenwich, RI 02818-3455
            BBB File Opened:
            11/22/2019
            Years in Business:
            5
            Business Started:
            6/19/2019
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            15
            Business Management
            • Mr. John MacKrell, Founder/CEO
            • Ms. Jeanne Hopkins, Chief Administrative Officer
            Contact Information

            Principal

            • Mr. John MacKrell, Founder/CEO

            Customer Contact

            • Mr. John MacKrell, Founder/CEO
            • Ms. Jeanne Hopkins, Chief Administrative Officer
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I used Happy Nest service my laundry was picked up on Thursday 7/11/2024 and dropped off on Friday 7/12/2024 and I am missing lots of clothes I have 2 pajamas sets that only came back with bottom my daughter has pajamas missing top and another whole set of pajamas my son is missing at least 10 shirts, underwear and socks I am missing four shirts that I know of my son is missing two pairs of shorts my daughter has three summer outfits two missing tops and one missing shorts and she's missing underwear at least 1/4 of my clothes are missing and I feel like customer service is giving me the run around and doesn't care about people's personal items
            Read More
            Read 12 More Complaints

            Customer Reviews

            22 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Diane O

            06/04/2024

            They called me and told me my husband came to the door dressed program Inappropriately, he had boxer shorts on almost down to his knees. He wasnt in Bikini underwear. My husband had a stroke and his Memory is shot. Then they kept messing up my wash , didnt pick it up. Telling that Inappropriate behavior was happening. Im like what. There just so rude and said he kept doing it. I know he didnt because he was embarrassed by what he did. Then they had the nerve to close my account, saying Inappropriate Behavior continue . Which was a lie, I sent them a text to close it .
            Read 21 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.