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ComplaintsforTasca Chrysler Jeep Dodge Ram Fiat
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a 2019 Dodge Grand Caravan March 2022 with a little over ****** miles. 3 months later June 23, 2022 the transmission went. The transmission was covered under warranty however they would only cover 5 days of rental coverage. They have had my vehicle 17days and it's still not done and they are telling me I have to pay for the rental exceeding the 5 days. Which would be 12 days as of now @ $38 a day. I don't think it's fair I have to pay for a rental because they sold me a car with a bad transmission that should've last another ******* miles. It's not a regular wear and tear part.Business response
07/11/2022
*** vehicle was bought at our ***** location in **********. *** warranty on a 80k vehicle is 30 days or **** miles. *** customer put ***** miles on the vehicle when the transmission went. *** customer bought an extended service contract that will only cover 5 days of rental. We have no control over if and when parts are available.Customer response
07/11/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business response
07/12/2022
We spoke to ******* and split the cost of the rental. I believe she was happy with that.Customer response
07/13/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Jeep Wrangler from ************ less then a year ago. After some repairs its has come to my attention the jeep had been in an accident and I was not told this, called them to asked they said it was hit in the front right but car fax says otherwise, also I had traded in a ****** wrx with a performance tuner told the service and sales rep that it needed to be in paired from the car and I was assured more then once it would be, as I picked it up after they finished going through the car I traded in they told me it had been unpaired they neglected to give me the obd2 Cable that was in the car for this runner after numerous attempts to get it back,finally had a buyer for this tunner and it was checked and it was not unpaired as I was told, ***** the dealership told me theres nothing I can do.Business response
04/05/2022
Dear ********************, please give me a call regarding theses outstanding issues, I apologize for any inconvenience this has caused. Please call me directly to schedule an appointment for us to address any outstanding issues you may have.
Thank you,
*******************************
General Mgr.
************
Customer response
04/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.