ComplaintsforTasca Chrysler Jeep Dodge Ram Fiat

• Initial Complaint

  07/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2019 Dodge Grand Caravan March 2022 with a little over ****** miles. 3 months later June 23, 2022 the transmission went. The transmission was covered under warranty however they would only cover 5 days of rental coverage. They have had my vehicle 17days and it's still not done and they are telling me I have to pay for the rental exceeding the 5 days. Which would be 12 days as of now @ $38 a day. I don't think it's fair I have to pay for a rental because they sold me a car with a bad transmission that should've last another ******* miles. It's not a regular wear and tear part.

  Business response

  07/11/2022

  *** vehicle was bought at our ***** location in **********. *** warranty on a 80k vehicle is 30 days or **** miles. *** customer put ***** miles on the vehicle when the transmission went. *** customer bought an extended service contract that will only cover 5 days of rental. We have no control over if and when parts are available.

  Customer response

  07/11/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  I understand the business cannot control when the parts come in. However I was told the part came in at the end of last month. And was told they wouldn't even start on my car until July 1st. It is now the 11th. Minus the holiday and being closed on Sundays today will be the 8th working day and it is still not done. A transmission does not take 8 days to put in. I feel as though they are taking longer so they can charge me for more days having the rental. Yes, I did purchase the vehicle at their Tasca ***** location in **********, but the vehicle was transferred from the Tasca Dodge location in ********. Regardless of how many miles I put on it, a transmission in a Dodge Grand Caravan should last atleast ******* to *******. I should've gotten atleast another ****** miles on that transmission. At the end of the day it isn't my fault I got sold a bad transmission especially when the vehicle was $19,000. I shouldn't be punished because I got sold a vehicle that only lasted me ****** miles at the price I'm paying. It isn't my fault the part only took a few days to come in. Isn't my fault it took the business a few more days to even start working on it, and it isn't my fault they're taking extra long so they can milk my pocket some more. This vehicle came from their location. If they even cared about customer service at all they would've provided me a loaner for free. If it were wear and tear or something that would've needed replacing around the mileage that I put on sure, then it would be my responsibility, but having a major part go bad way before it should've...why punish the customer? I have 3 young children and need a vehicle as part of my job. This isn't fair to the customer. It's bad business.

  Business response

  07/12/2022

  We spoke to ******* and split the cost of the rental. I believe she was happy with that.

  Customer response

  07/13/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  I picked up my vehicle yesterday. They split the cost of the rental which satisfied me because I am a reasonable person. However my car is jerking alot, while it idles, doing 40mph it struggles alot. And also does it on the highway. If you lift the hood you can see the whole engine jerking 2-4 times a minute and it gets worse the longer you drive it. The car seems like it could die at any moment. Very unsatisfied that my car was gone 20 days and had a major part fixed and the day I get it back it is just having more issues. Meanwhile I keep having to pay $268 every 2 weeks for a car that clearly has to go back in. For yet another deductible fee and more rental fees. This is my means of employment and not having a reliable vehicle is costing me money. How am I supposed to make money, pay my bills and pay them to constantly fix it and to keep paying for rentals. And they won't even answer the phone. If this isn't fixed and if I can't get another rental on them. And if problems keep persisting then I do not want this vehicle. Either give me a refund or give me another one. I've already paid $5k for a down payment and over $2k in payments for a car that is unreliable. Here I am unable to work today.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Jeep Wrangler from ************ less then a year ago. After some repairs its has come to my attention the jeep had been in an accident and I was not told this, called them to asked they said it was hit in the front right but car fax says otherwise, also I had traded in a ****** wrx with a performance tuner told the service and sales rep that it needed to be in paired from the car and I was assured more then once it would be, as I picked it up after they finished going through the car I traded in they told me it had been unpaired they neglected to give me the obd2 Cable that was in the car for this runner after numerous attempts to get it back,finally had a buyer for this tunner and it was checked and it was not unpaired as I was told, ***** the dealership told me theres nothing I can do.

  Business response

  04/05/2022

  Dear ********************, please give me a call regarding theses outstanding issues,  I apologize for any inconvenience this has caused.  Please call me directly to schedule an appointment for us to address  any outstanding issues you may have.

  Thank you,

  *******************************

  General Mgr.

  ************

  Customer response

  04/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩