Customer ReviewsforRe-Bath of RI & Southern MA

I am hoping that Re-bath will see that I am now engaging with BBB and will respond to me. I had my master bathroom remodeled (updated shower and switched to glass doors and updated flooring), and it has been a complete disaster. What was supposed to take 2-3 days has dragged on for months. The installers were either not properly trained, not trained at all, or simply did not care. After months of headaches and stress, they finally agreed to have new shower framing and glass doors installed, and they placed new heavier flooring down to hide the mess that was made. I started writing down all the issues here but ran out of characters, so suffice it to say, almost nothing from the original install was done correctly, or was kept. And when they had the sub make the final fixes (new install), he did it by himself (had a few hours of help one day only), and he did it all correctly, no more issues. Originally they had 2 installers, with a 3rd person helping with the shower, guess none of them knew how to do it correctly. Because of the headaches, the stress, the everything, I asked them for a discount. Between emails and leaving voice mails, only once I cc'd management did I get a response (that was Friday morning), and what I was offered was an insult. Here it is, Monday afternoon, I have left a message for 'management', and I am not getting any response. Hopefully they will see this and will finally do the right thing. I just want to finish up this nightmare. Buyer Beware!!

POOR very beginning to end. I continued to get calls from the office saying they hadn't forgotten me and it would start sometime soon they took my 2 phase order & wouldn't start the 1st phase which they had received all the components for until all material for 2nd phase (which was not explained) was rec'd I spoke with C. O. in chrg of sales about my plight. He let me know he was dealing with some personal business and would get back to me. OK The 1st phase was to start at 8am they didn't arrive until 10am understandable because of traffic. They never called until 8:45 saying they were going to be late. The 1st phase installer did not put up any sheeting to keep the dust from spreading and it was everywhere. They sat in their vehicle for two hours not telling me that they were waiting for an inspector. They installed the shower base and left it full of dirt, adhesive & other debris. 2nd phase was to replace the commode, vanity, floor, and towel ************* paper holder. The floor was put down with pencil markings all over the individual pieces, the transitions between the ********** along with the ************************** were installed with a half inch blank space on each end. I told the installer that I did not want it left that way his response was "That's how I always do it and no one has said anything." I'm saying something his reply was "Warranty will take care of it." The towel bars were wobbly and I had to ask 3 times "they were supposed to have some give" I wanted them tighten and he said "they aren't for heavy towels" when I rechecked them his reply was "warranty will fix them" I should have to wait for warranty to fix them when the installer getting paid to do the work hasn't done them properly. it was a TOTAL disaster. When I asked for compensation I was told they don't just give money away. I asked for the ***'s name they told me there wasn't one I had to call BBB to get the *** name. INCOMPETENT SLOPPY WORK JUST TERRIBLE !

Re-Bath is doing a very good job. I wanted to remodel my bathroom and toilet and contacted this company. Their sales person ************************** scheduled an appointment quickly. He went over the details and cost of the project and helped me to choose the materials. The installers always came in time, worked diligently, cleaned up every day and were trying to provide minimum interruption to our daily activities. All project was done in four days. I recommend this company to others.