ComplaintsforGrieco Hyundai

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When I leased a 2024 Santa Fe in May, the dealership didnt transfer my vanity plate to the vehicle in error, they got a new registration for it. I told them multiple times to make sure the plate is transferred because its a vanity plate Ive had since I was 16 and I had JUST, only weeks prior, paid for a new 2 yr registration sticker for it. If they transferred it, I would have had the same expiration date on the plate and had 2 years to renew the registration.. well they didnt transfer it, they gave me a new plate. I told them of the error again and after multiple outreach attempts, they then did a plate change, which means my vanity plate now adopted the same expiration date of the plate they had originally issued me in error, which only had 1 year to be renewed and they sent me a new reg sticker. So now in 1 year I have to pay another $300 to renew a vanity plate when I shouldnt be paying that money for another TWO years. Ive called and left messages and nobody has called me back. *** asked the manager via text directly as well as the dealer to have somebody contact me and nobody has. The general manager was supposed to reach out and he didnt. Additionally, this car has many glitches and issues and they told me if I send it into service, they have no loaner cars available. I just leased this thing brand new and put $7k down on it and they are telling me Ill be without a car for as long as they need to diagnose it because they have no loaners available. The girl in service said they are too busy replacing entire engines that are failing in these cars that all their loaners are gone. She then said they have to be reserved in advance, so I said ok *********** one, then she said they are first come first serve none of it made sense. The director, *****, hasnt reached out and I have left him voicemails. Hyundai also contacted them directly and he still hasnt called me. The manager **** was supposed to help have somebody contact me, and he hasnt.

  Customer response

  08/31/2024

  I have not heard from the business in response to my complaint.

  Business response

  09/17/2024

  I apologize for my delayed response. Unfortunately when we do a registration transfer the registry does not change the expiration date of your registration. That stays the same from the last time you renewed and the dates are set by the last name attached to the registration.

  Customer response

  09/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered
  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  Yes, I know this! I dont think you read my words because this is my whole point. Your employee did not do a plate transfer like they were SUPPOSED to do. I have a vanity plate that I just renewed about a week before buying the vehicle so it had 2 years before I had to renew it again. Your employee instead registered my car brand new and issued me a new generic plate that expires in JUNE, less than a year away. When I told them multiple times they were doing it wrong and this wouldnt work and I would lose my vanity plate, I was told dont worry about it, Ill take care of it. Well, It took so long for them to get the right person to realize they messed it up that my vanity plate that Ive had for almost 20 years got CANCELLED. Luckily, nobody took the plate because it was released at that point. Once I finally got the dealership to admit to the error, they took their plate that they gave me, and did a PLATE CHANGE to my vanity, so my vanity plate then adopted the expiration date of YOUR PLATE, which is an entire year sooner than the stickers that were just put on my vanity plate from me a week prior to purchasing. No plate transfer was ever done after I told the dealer multiple times to make sure it happens because I did not want exactly what happened, to happen. Multiple people dropped the ball on that one and nobody would call me back to even discuss it. So your business owes me the money that Im going to need to spend to renew that reg a year sooner when I just paid for a 2 year reg renewal for the purpose of not needing to worry about it for 2 years with the new vehicle I was purchasing. But alas, here we are and I have not even a year before I have to spend almost $300 AGAIN. And yes, its just shy of $300 because of my vanity plate and the Atlantic shark institute plate. And on top of that, I paid registration fees to you for you to essentially cut my reg date by a whole year and almost lose my vanity plate entirely. And now it will cost me EVEN more money?? Not to mention the fact that its already been in the shop for the check engine light coming on after putting 2k miles on it. Also, I was driving around with my vanity plate on for WEEKS because the dealer assured me its in the process of being changed over and then he texts me and says I have your plate here um, what plate?..I had my plate on my car.. I was confused so I called him and said exactly that and by his confused response, I knew exactly what happened and that you guys messed it up. Like I had feared. So then I had to drive back and forth to the dealership to pick up the generic plate because I was driving illegally with a plate that didnt match my vehicle, again, for WEEKS!!!!  I want the money back that I paid to renew my registration as well as a refund on any registration fees I paid to you and youre lucky I didnt get pulled over during that time and have to pay tickets or fines because youd also be responsible for that. Understand now?

   

   

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On July 15th I flew from ** to ** to purchase a used vehicle that was advertised as in great condition. When I arrived, I test drove the car for about 5 minutes and ended up purchasing the car. The car had no accidents or any damage reported from both the Carfax and the dealership itself. On my 8 hour drive home, a little over halfway when I hit heavy traffic I noticed the car felt like it was limping. The next morning, I went to my local Hyundai dealership and when they put it on a lift I was shocked with what I saw (see photos/videos) and about $4000 in damage to fix. I then called the dealership and *********************** the user car manager said that "had I brought the vehicle back in 20 minutes we would have helped." The next few calls were the most alarming because *********************** and GM ************************* maintained that I was the one who caused the damage....yup you read that right. They maintained that the car never left the dealership/shop with the damage that you see in the pictures and that I was the one who caused the damage. To top it off, after doing a little digging on the internet, it seems I'm not the only one with this type of issue, being sold a car that damage was undisclosed and that the dealership then blamed it on the customer. This is downright dangerous, risking the lives of your customers by flat out lying and putting them in vehicles that DID have damage AT the dealership and was damaged at the time of the sale. They knew exactly what they were doing, and they did it well and almost at the protection of the legal system.

  Business response

  08/02/2024

  This vehicle was completely gone through in our *************  I was involved in the servicing of this vehicle and drove it my self once completed. The vehicle drove beautifully pervious to the delivery. Our questions to the customer were rised because we never got a phone call the whole drive back until we were contacted by a dealer back at the customers home town claiming the vehicle needed work. When we questioned the employee there they did not have clear answers. We asked for a copy of the repair order with the breakdown of customers concerns and the shops recommendation for repair that any customer would expect to receive. We were then sent a handwritten piece of paper that didnt even have the company logo or info on it. Everything was very vague and no one at this dealership wanted to stand behind the work they claimed the vehicle needed. We have ran into this before where an out of town dealer will try to take advantage of a selling dealer by claiming it needs unnecessary work as the selling dealer cannot inspect the issue. In this case i as the ** drove this car and am very confident it left without an issue and there has been no proper document sent to us showing there is any viable work needed. Should the customer be willing to get the car back to us i would be glad to re inspect the entire vehicle and make any necessary repairs needed. 

  Customer response

  08/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They did receive a phone call from me, I arrived home with the vehicle around 8:30pm that day and the next morning at 10:20AM when the dealership opened, I called my salesman ******* and let him know there were issues with the car, he promised me a call back in 10 minutes, which never came. I called ******* back at 11:50am and told him I needed to talk to a manager right then and there as I had the dealership mechanics (4 of them) right next to me with the car on a lift looking at the damage.
  That day, ******* wide including corporate, had a computer issue so the repair order the dealership provided was written, however, I verbally let them know of the computer issue and said as soon as the computers were back online they would provide a TYPED repair order. As promised, the TYPED repair order, with the COMPANY LOGO and INFO was provided to *********************** who then claimed that this Hyundai/******* dealership was trying to scam me, which I find ironic given the history of ****** Automotive in the ************ area. There is a very clear pattern emerging from this **************** over the last few years. It is of no surprise to me that the dealership actively taking advantage of its customers and spewing a revolving door of lies, would accuse the people attempting to fix the vehicle that they are the ones looking to rip me off. My local dealership in quote said this vehicle should have never left the lot in this condition. ****** 100% knew this car was in the condition it was,and failed to disclose the damage done to it claiming they inspected the car. You either "inspected the car" and ignored what was CLEARLY under there, or you "inspected the car" and did your best to hide the damage in hopes I wouldn't get it on a lift or notice anytime soon. Instead, turning around on a phone call, knowing they would cling to that 8 hour drive as a way out of responsibility and claiming I somehow in the 8 hour drive back without any incident received severely bent 2 rims, hit a curb, ripped the cover off, bent a bar connecting the wheel to the car and within 8:30pm and 10am the next morning, I somehow put the car on a lift,without having a lift, and found a way, without any tools, to attempt to hastily repair the damage, that I never caused with the random piece of metal that was screwed into the cover to attempt to hide the damage. Had the ** actually driven the car for more than 10 minutes on roads that are smooth, he would have noticed the issues and had he actually put the car on the lift and looked at the work his 20 year certified Hyundai mechanic did, I would hope as a human and someone who runs a business would not let this car leave the lot. I will not drive a car that is not in any condition for another 8 hour road trip back to the dealership that scammed me and put me in a vehicle with this damage. I am more than happy to have them pay for the repairs here in ******** at my local Hyundai/******* dealership. If they are adamant about having the car repaired in their shop, they are more than welcome to pay to have the car shipped up to ** and shipped back to VA within an agreed timeframe when they are done. Out of all the ships to sail on this is the option they chose and I absolutely will not be made out to be the one who caused this damage and I absolutely will not be taken advantage of, that is the bottom line and I will not back down. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cara

   

   

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son and I purchased a 2016Hyundai Elantra gt from ****** Hyundai in June of 2023. My son did all the necessary services needed during this time. In Dec 2023 he was driving the car and it seized on the highway. It would not accelerate. The oil was very low. We put oil in and We got it to ******. At the time we were told it was only down a quart but we had put oil in so clearly there was a problem. The tech said he would start the process with Hyundai under the class action suit. We were told the engine would be covered for life of the car but we would need to follow the process. My son continued to go there for oil changes and continued to be down oil in short period of time. In February the car had no pick up and we were told we needed a catalytic converter ( clearly the engine issues blew the catalytic converter). They wanted to charge us 2200. We fixed the catalytic converter with 3 rd party. Oil keeps being consumed my son is going there almost monthly and now being told Hyundai denied claim and will not pay for engine. They told us there is nothing they can do unless we pay for it ourselves. We do not have extended warranty but this car is clearly under the class action suit. We still owe a car loan on this car and are stuck. Hyundai and ****** are leaving us out to dry. The resolution needs to be ****** repairing at no cost to us this engine before it explodes or seizes putting my son In danger. If this cant happen then they need to take this car and trade it in and provide my son with another car for equal payments ( not a Hyundai!!!!)

  Business response

  05/07/2024

  Unfortunately this vehicle was purchased with ***** miles and when the vehicle returned for oil consumption issues it had ******* miles. *** to time and miles Hyundai denied the claim for engine replacement. ************* have to take this up with Hyundai as we as the dealer have no power to approve or deny warranty claims. She can open case with Hyundai customer service to see if they will bend on their decision.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 31, I bought a used car from Grieco Hyundai of ******** and below is the SHORT version of a much longer story (1) Did not disclose car having been in accident. Everything was visible the naked eye which I hadn't realized until I brought the car to another dealership. They told me the car was "100% ready to go", and it had a clean carfax. On the way home, the dashboard lit up (cross traffic alert disabled, etc.). I called and they told me the warranty would cover it. The rear sensors were falling out, the exhaust pipe was broken, the rear seat belt was not installed correctly and was inoperable, the front seatbelt was ripped, the car was pulling from the misaligned sensors and the back bumper was painted a different color. Two separate mechanics verified there was no way they didn't know. (2) Lied about finance rate to induce sale. *********************** lied about rate; told me that finance manager said I could get a rate at or better than 5.09%, at close they hadn't credit and then told me the rate was 6.99%. (3) Lied about problems being fixed; further damaged the car. I brought the car in to have all problems fixed. After 6 hours, told me everything was repaired except sensors which they ordered; nothing was repaired and they caused further damage by failing to attach retaining hardware to wheel panel, broke sill plate that locks tail gate and removed piece of wheel cover and did not replace. (4) Did not fix. I had to bring it back in a second time because *** said they had right to repair . They told me it would take 10 days to repair. Then I could not get a hold of them for 3 weeks. (5) Did not return ~$3,000 in taxes I paid for car I returned. ******** told me to drive back to dealership bc they were not going to fix car and would refund "every last *****" including taxes. When there, told me I needed to go to *********** to get taxes. Auditor told me that was incorrect, Grieco had to request refund. Still have not received taxes back.

  Business response

  04/15/2024

  We bough back this vehicle from ******************* and he has been refunded the entire amount of the purchase. 

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please note, I was in ************ for several months taking care of my ill mother when I had issues with my car. I live in ********.The dispute is for car repair completed on 1/20/2023 made at Grieco Hyundai in **. I took the car back 3 times since then and they supposedly replaced the parts, but problem continues. I left two messages to the customer service **** ****************** and one message to his supervisor, *****. No one returned my calls. On 1/4/2024, I took the car to Island Hyundai in ** and turns out Grieco lied about using authentic parts. All parts need to be replaced as they are already showing signs of aging. I would like for Grieco Hyundai to refund the amount of $849.75 for the cost of parts and labor because I have schedule and pay Island Hyundai Service to redo everything using authentic Hyundai parts. I emailed ***************** at Grieco Hyundai today with the request along with diagnosis from Island Hyundai.

  Customer response

  01/15/2024

  I have not heard from the business in response to my complaint.

  Business response

  05/07/2024

  Unfortunately we can process a refund. After going back an listening to calls between the customer and the advisor pricing was given on factory parts and the work was declined. The advisor then priced aftermarket parts called the customer back and explained the pricing  was now with aftermarket parts and the work was approved. The customer was infact made aware of aftermarket part use.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 30, 2023 On July 31, 2023, I purchased a 2020 HV from Grieco ***** in Johnston, RI. The first untruth was that all *****s come with remote starters. This was not true. The second untruth that was stated, when I asked the salesman where the car came from, and he replied, ************ store. It actually came from an auction in PA on 7/13/23.After a lengthy time of signing the paperwork, the salesman handed me one fob and said You can buy one at the parts department. I called the salesman and after 3 attempts of calling, he finally took my call. I told him what I had seen on the vehicle. I asked to return the **** His response was a dial tone. He hung up on **** then called the store manager. I was kept waiting 5 more days for a return call. I explained to him what had happened and he requested, I take the care to the Grieco body shop. The employee that examined the car in the body shop said he had 40 yrs. of experience in body work and verified what I had found wrong with the paint job, then quoted a price of $1770.99 to do the repair. The manager called me and requested to see my vehicle, again taking more of my time out of my busy schedule. I brought the vehicle back, making this the third time. The manager inspected the vehicle and said, We are not going to paint it. I would give me another vehicle. My wife and I found one for $25, 999 which was the same price as my **** He wouldnt give us another car for the same price as the **** Our *** was devalued though the time lapse was not our fault.We found another vehicle stock #PY2302 Hyundai ******. The manager stated that it was sold and he was going away for the weekend and would call me on Monday. I wanted to be prepared when he returned so I went to the lot on 9/28/23 to check out the inventory. To my surprise, this car was still available, so I checked it out, and test drove it. Again more untruths and no return on calls. ********************************* secretary ***** knew how desperate I was to bring this issue to a conclusion and kept telling me she was giving him my messages.When ********************** finally returned my call and said that **** at Hyundai would now be handling my issue and he would have all the information.As I filled out the paperwork I noticed that I was losing $3,500 cash. The $2000 they took off the rear of the *** on my trade-in was not on the paperwork. This is a loss to me. I should not be losing anything in this deal. None of this is my fault. The $3,500 that I lost trading the 2020 *** for the ****** which was a lower price. I should have had a REBATE of $4,440 because this vehicle was less money. Why should the *** be depreciated when the ****** wasnt.When the ****** was detailed, the worker broke the rear view mirror cover. Yes, its cosmetic and they were not going to cover it. Again another call to the manager ********************** to get it replaced. The final straw was when my wife, after only driving the vehicle one week, had a tire go flat. The car had to be towed. The tire technician found one plug on the right side wall. This is not acceptable, the tire had to be replaced. I had the technician check the other front tire and found it was bad also. I returned to Grieco to show ********************** the tires. He said there was nothing he could do and he walked away. I asked their technician, who was walking by, if he would mount these tires on my car after examining them. He said No, I cant put these tires on your car because you cant have plugs on the side walls.The Executive Manager does not know about how to satisfy a customer. First you tell the truth, return calls or have someone do it for you. ********************** needs to back to old school where the customer is always right.WHAT HAPPENED TO YOUR AD FOR THE CUSTOMER TO BE 100% SATISFIED?Sincerely,**********************

  Customer response

  11/12/2023

  I have not heard from the business in response to my complaint.

  I tried reaching out to them. Notting 

  Business response

  11/12/2023

  We have done everything we can for **********************. We traded him out of his first vehicle he was unhappy with and have paid for items he was unhappy with in the current vehicle. The tires were not brought to our attention until after ********************* had them repaired. If there was an issue with the tire we would have repaired it at no cost. We will continue to stand behind the vehicle and any warranty repairs it may need going forward. 

  Customer response

  11/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
     who inspected the car The two front tires have 3 plugs  in them, That's being no-no. Would you let your mother and father drive on these tires one on the sidewall on each side of the tire 2  I did not check the tires. How was I going to call him when my wife  was on the side of the road with a tire that when  all most flat  we had the car towed that's when we found out the tires had plugs in the. What would happen if she would of get in to and accident  because somebody over look the tires I still have the tires They said they serviced the vehicle and it was certified to them. I took their word. This is what happens what they were. They're a liar on HRV that we bought the first vehicle we found out the car was hit left side right side and the nose I presented it  to him. This is why we have the second car the ****** which we got taken over to ****** for we lost over $ **** on this car which we tried bringing HRV  the next day I still have the paper on the car show ing  when the car gets hit  and when it got retitled  we try bring HRV back next day and we got hung up on 
  FAQ
  
  Regards,

  *******

   

   

  Business response

  11/13/2023

  Unfortunately we do not pay for outside work. If the tires were brought to us we could have replaced them at no charge. The vehicle could have been brought to us as easily as anywhere else. 
  
  Again, we have done all we can to assist ********************** with the issues listed. If there are any issues that arise going forward we would be glad to assist him. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very long story short but I bought the *** December 17th and it took over a month to get it registered to me, AND it took weeks for them to even send the correct paperwork to my insurance agent. Mind you, that took my agent calling them and walking them through the process of sending the paperwork over CORRECT since they sent it over wrong multiple times, and they ignored my agent many many times!!!! You seriously might think they have never sold a car before. The manager asked me multiple times if I wanted to unwind the deal to make me happy when all he had to do was send the **** paperwork to my insurance company and register my car. My new car still wasnt registered to me, but my Jeep still was (and they already had it listed for sale.) I was driving around my new car with my MA Jeeps plates and a ** inspection sticker. I was hounding them daily and all I got is a well call you back if they pick up, or they see my number and automatically transfer me to a voicemail. AND I was told to learn patience when they just like to work illegally. This is just a little glimpse of the s*** this place has put me through!! Now months later Ive been leaving voicemails with the ** since I had to pay for the ** inspection even though I live in MA. They told me they would reimburse that which they still havent, AND to top it off I had to pay a portion of my old cars excise tax since this didnt get the car registered until 2023. I have left multiple voicemails with the ** and he has no returned my call.

  Business response

  03/30/2023

  After receiving a message from ************** called her back same day. I told her we had no issue reimbursing her for these two items and I gave her my email to send the receipts to so we may but her a check. As soon as these items are received we will send a check to Kelsey. 

  Customer response

  03/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kelsey

   

  The first voicemail of this month was on March 15th, and I left a few leading up to the most recent voicemail that happened today. I find it kind of comical that I didnt get a call back until I made a complaint on the BBB. This entire experience has been beyond the worst I have ever experienced from the salesperson right to manager.   

   

   

  Business response

  04/03/2023

  I did not receive this complaint in my email until hours after we spoke. I would like to help rectify this for you but still have not received the requested documentation so that I can process your reimbursement. Please forward them at your earliest convenience. 

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi my name is *********************** I would normally go get my vehicle serviced at Grieco Hyundai in Johnston ************ but I currently am no longer allowed on the premises do to having an altercation with the receptionist, *********************. She was nothing but rude and treating me as if I didn't matter, as if I was the worst thing on earth yelling shouting making a scene using profanity. I did not like the way I was treating and spoke to, that is not how you treat a customer that spent $50,000 on a vehicle. The service that was done to my vehicle was absolutely horrendous not to mention inaccurate and the diagnosis that was given to me was wrong they were trying to tell me that I had a bad struck when the car made a noise it made a humming noise from the back wheel. After the altercation and after I was told what the problem was they wouldn't give my car back to me until I gave them $222 and change. I refuse to let them fix my car and I decided to bring it to a third party. The diagnosis that I got from the third party was completely different than what I was told at ***** Hyundai. I was told it was a wheel hub assembly. At the time I couldn't afford to fix the wheel hub but I believe I'm still under warranty and that should have been handled at ***** Hyundai promptly. I then broke down a few months later and had my car towed to Grieco Hyundai and before the car was even there the sales manager from Grieco Hyundai called my cell phone and told me that I cannot bring my vehicle to the destination I needed to have it served somewhere else because I was not allowed on the property she stated false information accusing me of vandalizing property when this never happens and I was on camera the whole time. I had my vehicle towed to first Hyundai in *************** and I do not believe they touched the car at all they told me I needed three tires because the beeds were broken. Tried to charge me $1,000. Never did a full inspection never charged me the 150 for a service charge either. Please refer to my written complaint in documents.

  Business response

  01/27/2023

  ****************, please feel free to reach  out to me at *********************. I am not sure I understand what the solution your looking for is.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On November 14, 2022, I got Recall 227 performed at Grieco Hyundai of Johnston at 3:30 pm. When I got my car back at 4:30 pm, they had forgotten to reconnect the fuel tube so gas was pouring out underneath my vehicle in a large puddle and I almost drove away. The car still smells like gas inside of it. (more detailed events are outlined in the *** attached.)

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Extremely dissatisfied with this dealership. Went in an wanted to look at the Hyundai Tuscon, was able to test drive the care. Sales man ****** asked me what price range I was looking for, gave him the price range. Never filled out any paperwork for financing and came back with a price $200 dollars more than what I was looking. AGAIN NEVER FILLED OUT PAPERWORK FOR FINANCING. Then he proceeded to ask me about my credit score and said If I gave him permission to look into my credit he could give me a better idea what the payments would be, so I agreed on credit score only. They came back with only $100 dollars less than what they offered the first time. So I said I was not going into a high price like that and now **** the manager comes over talking to me like I had no clue what he meant. I said thank you and was done. Now I get a letter they are advising me they cannot provide credit to me at this time. AGAIN NEVER FILLED ANYTHING OUT FOR FINANCIAL AND REFUSED ONLY BECAUSE I DIDN'T LIKE THERE CHOICE ON CAR THEY DECIDED WOULD BE A BETTER FIT FOR ME. So bottom line is they gave me a bad credit because I refused car they wanted to give me. I guess I should have listened to the NEWS as they did a story on the scams they run there. Didn't work anyways. I was able to get a car from another dealeship with the payment plan I wanted and same year of the original car I was looking for.

  Business response

  10/21/2022

  When ***** was here at the dealership she did fill out a credit application for us to check her credit. When we run a customers credit and they do not accept a line of credit from one of our lenders we are obligated to send out whats called a "Adverse Action Notice". The second line of this letter reads " After carefully reviewing your application, we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested" In this case we ran *****'s credit but could still not match the terms requested therefore this letter is automatically generated to make sure that you are aware that we ran your credit but you did not take a line if credit from us at that time. This does not affect your score in any way, it sent purely as an information letter to be transparent about our lending process here in the dealership.

  Customer response

  10/24/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
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  I only filled out a form with my name and social security because they told me that they could let me know what my payments would be and also if they could give me the 84 months.

  They never gave me any lenders information who I would be going with and that was because they wanted to sell me a care I was not interested in. 2 hours to tell me that my payment was extremely high. I requested a certain payment I wanted to pay and they said couldn't do that until the credit was processed and if I had good credit then they could work with me. I do have good credit and came back with a higher amount. So because I didn't want the car they were willing to give me they brought my credit down. They are lying a about showing me a lender information or credit from a lender. How would I refuse a lender when they told me the only thing was I could do the 84 month. I am done with this complaint now. Not worth the aggravation at this point. They can lie all they want. 

  FAQ
  
  Regards,

  *****

   

   

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