Customer ReviewsforAmica Mutual Insurance Company

************************* the Senior Assistant ******************** a mass mailed letter and cant respond to a phone call himself. This advertising letter discusses how Amica is a customer owned **********************. Very disappointed with the contents of this letter.

Were sorry to hear this, *******, and would like to learn more about your concerns. Please send us an email at ************************************ with a brief description of your concerns and contact information. From there well have someone get in touch with you. Thank you. 

The company misled me and wasted my time and energy, by mailing a letter to my home address earlier this week with false information that I was preselected for an Auto Insurance quote, asking me to collect my currently active auto insurance policy and call their customer service number to review and receive my quote. I took the time and spent the effort of following their directions. I called this afternoon (Saturday, 07/20/2024). The agent on the phone asked me for my consent to release my RMV history and personal information, so I agreed and was put on hold. She then told me that they would not offer me a policy/quote because I had one accident in the past 6 years (about 4 years ago actually) and that they are a low-risk company that does not insure a person in this case!! I asked "why did you send me a letter saying that I was preselected then?" The lady said "well, I'm sorry that you had a poor experience"! I told her what her company did was false and misleading, and it wasted my time. I asked her to stop sending me any letters in the future. I had a very bad experience with this company's dishonesty and I advise customers who look for ********************** against it.

Thank you for reaching out, *******. These decisions are never easy for us, and we appreciate that you considered Amica. We will be removing your name and address from future mailings. If you would like to discuss your concerns further, please email us at ************************************ with your preferred contact information and well have someone reach out. Thank you. 

My wife and I have exclusively had Amica for auto/home insurance for 23 years (since 2001). My wife's grandfather recommended it for the outstanding customer service and coverage, so both her parents, and us, became insureds with Amica in 2001.I have four kids, and two of them are on the policy - along with my wife and I - and my third child will be getting his license this year. My kids are straight A students and have not had any accidents. My wife and I are excellent drivers. We are pretty good risks, have our 4 vehicles, boat, and home policy with Amica. In the past few years I have been considering adding a couple life insurance policies as well as an umbrella policy to our portfolio, because for the most of our 23 years with Amica I have been reasonably happy with our experience. However, that has completely changed since having to deal with fighting Amica to receive fair market value for our ****** that was declared totaled after being struck by another party who admitted to the police full responsibility for the collision.I have been stonewalled by the ********************** My auto body shop owner (who is a licensed appraiser) said the vehicle should be worth $7k-$8k, my mechanic who exclusively services the car, and resells European cars, placed a value at $8k. I reached out to a third party appraiser my lawyer friend uses, and they evaluated Amica's valuation and estimate, and said at a minimum it is worth at least $900 more than Amica quoted. I have also looked extensively online have found similar vehicles (in year, mileage, and condition) run closer to $9k. I submitted all the aforementioned to Amica, and they have rejected any further consideration and instead settle for half, which leaves me with two options: 1. Accept their paltry offer and switch insurance companies, or 2. engage a lawyer.I have a layer interested in taking the case. But I am also looking into switch all of our business to ****, and have urged my in-laws to do the same.

Were sorry to hear you feel this way, *****, and would like the opportunity to discuss your experience with you. As such, weve passed your review along and will have a representative contact you directly. Thank you. 

I've been with Amica for years and have been pretty happy with my coverage for the most part. Recently, I was involved in an accident with a motorist who didn't have insurance, 100% their fault as supported by video. My vehicle was showroom quality wrapped car. The problem is the wrap that is on my car has been discontinued. So now I am told that I am to accept a 2 tone vehicle because the car has depreciated. In this time of increasing cost of coverage for what is a "depreciating a car". It seems hardly fair for a client to burden the cost of properly repairing their car in a no fault accident. Cost are up on everything due to supply and demand issues. I was told that my insurance is to make me whole, which definitely is not the case in this matter. Not only that, if this was the case why not state that up front and deny the claim of the start, instead of delaying progress for 3 weeks. As it stands now my car is still in disarray, a month after the accident. The only thing I want is as Amica says, "to be made whole". Put my vehicle back to the way it was prior to my no fault accident, nothing more, nothing less.

Were sorry to hear you feel this way, ********, and would like the opportunity to discuss your concerns with you. Weve passed your review along and will have a representative reach out to you directly. Thank you.

********** have been a customer for for six years or so insuring 4 vehicles and home. No claims, no issues until this past week when my wife had a fender ****** running into a stopped vehicle after it had made a turn and suddenly stopped. The impact speed was 10 mph or so. The car is a 2018 Infinity QX60 (****** miles on it currently and in excellent condition) valued at $23,000.00 with the normal factors included (milage, condition and assessories). The caveat is that the vehicle has a branded title, meaning it had beendesignated a total by an previous insurer. I bought it from a firm that makes the vehicle whole again. Generally, the price is about 15% less than one that has no such title. Since the purchase the car has been as expected with no issues. After this collision I tookl it to a local collision repair facility for repair. I was astonished that the reapir was $16,000 or so. I received a evaluation from Amica that put the value at $17,400. or so. After all the deductions, fees, and other stuff the final amount to be given me is $12,000 and I would need to pay sales tax and license fees again since it was a "total loss" The damage was in the front (hood, fenders, supports, fan, radiator, condenser, my cost around $2,000.00). The appraisal for damage was $16,000 or so. Amica says that the car is worth 25% of it predetermined value. No where is that percent or any percent contained in the purchase of the insurance. Amica uses a table they developed for assessing the fee. It is not written so to me it is false advertising and failing to disclose a material fact in a sales transaction. The are price gouging undervaluing the actual cost to get thew car back.

Were sorry to hear you feel this way, ***, and would like to discuss your experience with you. As such, weve passed your review along and will have a representative reach out to you directly. Thank you. 

Amica took 2 1/2 months to get an $85 revision to the original repair estimate for my car completed. I had taken the car in to an Amica affiliated repair shop in mid-December 2023 on the first available date to get the repair estimate done. Amica didn't finalize an $85 revision to that estimate until late February of 2024. As a result, the original estimate of March for the repair was pushed out into late May. The repair itself consisted of a single body panel above the left front wheel having a moderate sized dent in it. IMO, it seems like very slow service for a customer that had paid 18 years of premiums on the same vehicle without making any prior claims.

This isnt the experience we want you to have, *****, and would like to discuss it with you. Weve passed your review along and will have a representative reach out to you directly. Thank you. 

After 4 years and no claims, my homeowners policy increased 3x. Explanation is the fire station was over 5 miles away, even though it is less than 5 miles on ****** maps. Frustratingly bad customer support. Glad I never had to make a claim.

Were sorry to hear you feel this way, ***, and would like the opportunity to review your account for potential savings and discusss those options with you. As such, weve passed your review along and will have a representative reach out to you. Thank you.