ComplaintsforBMW of Newport

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from this dealership on 8/31/24. Because I live in **** they said it was required by the MA Registry that they register my car & collect the sales tax. *****, the salesman said I would have my registration by Tuesday 9/4 or Wednesday 9/5. Well when Wednesday rolled around, I called. ***** was now on vacation, but another salesperson said no later than Friday. Well in ** you need to be registered within 7 calendar days, and Friday afternoon rolled around with nothing. I finally reached the sales manager ****, super condescending & couldn't care less, saying was not his problem that the MA registry didn't do it yet, they had dropped off a day couple days ago. A heated exchange led to **** swearing at me, and said he was hanging up and it was too bad. So Tuesday 9/10/24 rolls around, & still no registration. FINALLY at 4 30 ***** calls and says it just came back, and he would email me a copy so i could get a sticker. He also promised to overnight the original. Wednesday came and went, no overnight package. Thursday, still no package. That brings us today 9/13, 2 weeks later, and still do not have my actual registration. They were happy to take my paid in full cash payment. but thought that was the end of the deal for them. I STILL DO NOT HAVE MY ACTUAL REGISTRATION 2 WEEKS AFTER PURCHASE, & they say too bad!

  Business response

  09/14/2024

  **** ******, the General Manager, spoke with ****. The issues is resolved 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased from BMW of Newport ************, a 2018 Porsche panamara on October 18th 2023. On November 2nd 2023 one of the lights came on on the dash and I ended up having the car towed back to the *** dealer. They they gave us a loaner and were supposedly working on the problem then they said that the problem couldn't be fixed by them and they had to send it to the Porsche dealership which they did. The Porsche dealership said that it was a part so we were waiting for parts and then they said they had to call in somebody special to come and fix it because they didn't know what it was, this went on for a while. We were checking on the car frequently. Bottom line apparently the vehicle has been fixed by Porsche and they have sent the bill to ***. *** is not responding. I just want *** to take the vehicle back and I want them to pay my loan off because I've been paying on a car that I'm not even driving since November. I have lost all trust for both dealerships at this point and do not believe anything that they say.

  Business response

  03/13/2024

  BMW of Newport has agreed to reverse the deal pay off the customers loan 

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against *** OF NEW PORT for false advertising on their website. I encountered misleading pricing information for a car I proceeded to buy the car online which is supposed to hold the car for me, but when I called to make payment for the car they were very rude and tried to increase the price by $ 70k which I believe violates consumer protection laws. Despite my attempts to resolve this matter through communication, the issue remains unresolved. I kindly request the BBB to investigate and facilitate a correction. Thank you for your attention to this matter.

  Business response

  10/25/2023

  This was an online listing error. The vehicle in question was priced online originally at $98,988. The price should have been lowered to $96,988 in the overnight feed.  it was accidently lowered to $36,988. it was obviously an error that was corrected the next morning. .    

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from BMW of Newport on January 31st, 2022. Although the car was not inspected, they recommended to my husband and I that we were good to purchase the vehicle that day as it was the last day of the month. My husband and I moved forward with the purchase. On February 5th, 2022 I picked up the car and was provided temporary plates. Those temporary plates expired on February 25th. I went back into the car dealership on February 22nd, 2022 to have the mirror fixed on the vehicle. I met with ***** (our car salesman) and asked about my permanent plates as my plates expired on Friday. I was told their business office was at the *** and I would have my plates overnighted that week. On Friday February 25th, I text ***** again and was told there was an issue with my title and was told that my vehicle could not be registered and he would go talk to the business office. I called on Saturday and asked to speak to the Manager and spoke with ***************************. I was told that they were working with Acura to obtain a new title and it would take another week. I advised ***** that my husband is currently deployed and I have 4 children and I cannot be without a car. I was then advised that I could drive an hour in an unregistered vehicle and they would buy the car back from me - this was not an acceptable solution as the car is not registered and I have already spent money getting the car inspected and sent the information of the purchase to my bank. My husband emailed last week and was advised that the title would be there by Thursday March 10th at the latest. I emailed again on Friday after not hearing anything and was told that it would take 7 to 10 business days from February 25th. Here we are on business day 11, and I still have no resolution.

  Customer response

  03/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  02/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a new 2017 BMW X3 from BMW of Newport along with a maintenance contract. Before my maintenance contract was over, I began to receive advertisements from BMW of Newport offering to extend my maintenance contract up to 125,000 miles at 20% discount. The limiting provisos were that my car was less than 60 months old and that my maintenance contract was still active (both of which were true. I left three messages with Steve in the service department about purchasing the extension contract none of which were returned. Finally, while my car was in for the last scheduled maintenance visit before my contract had expired, I finally spoke to Steve who said that my VIN number was not accepted as being eligible for the extension but that I could purchase an oil change contract instead (which I did). I then continued to receive multiple regular mail as well as email advertisements to purchase the extended maintenance program. When I called the dealership to inquire why they continued to send me these advertisements, knowing my VIN number was not accepted as eligible. I don't understand why I cannot purchase the exact program they have offered me repeatedly. This appears to be a case of false advertising and a bait and switch for their oil change program. I am not asking for anything that is free. I just want want what they have continued to offer me.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The date of incident was November 5th 2021, at *** of *** Port. My car was towed there for some minor oil leaks from a gasket and cynlinder head, and housing gasket. It had three repairs that needed attention. I stated the price was pretty high, but I'll most likely get the car repaired there because it was already there and I knew or assumed I would get good service. He told me he would get me the best possible price. Also that fixing all three leaks would be less of a cost if we did one job at a time. I explained that If I would get it fixed that would be the only route I'd want to take. No need to peice meal it, waste time, and money. The orginal bundle price was around 3k. I explained since I was going to be spending that much money tighten up anything else you may see fit as far as small maintence. I went in one day just to take a look at the car on the lift, I knew somebody in there through a friend and he actually walked me throught the car and pulled up the quote **** had written up. We noticed a ***** price, I asked what that was, becaue he never mentioned anything of 4K. I explained that might be the price of everything done seperately. So the next day when I gave **** the green light to fix the car I asked him what the **** was, and he explained that. And I said that's what I figured. I said well lets get it fixed and give me the best price you can, **** explained we could do it all for just under ****. I told him great that's fine lets do it. I picked it up, and two days later I noticed, some fresh oil leaks. I called **** to tell him, and he told me it was from the final leak that was nver fixed, I was shocked and asked what are you talking about. He stated he could fix it for the remainder of the ****. I asked him what he was talking about. I had to speak to the *** He was no help, and stated sorry there quoting system is all written manually so he couldn't see anything, but asked if I was interested in buying another car. It is honestly just sad.

  Customer response

  11/25/2021

  I have not heard from the business in response to my complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩