ComplaintsforCoastal Property Management, Inc.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have never seen the level of unprofessionalism from a Service Provider as has been displayed by Coastal Property Management ("Coastal"). Sadly, the ****** Reviews and BBB Review confirm the same. I was less involved in my unit and subsequently the Property (******* Street) when I initially purchased the condominium in January 2019. Following the purchase of my unit I was assessed ~$881 in October of 2019. Once posted to my account- I immediately disputed the assessment (specifically the dollar amount) and requested supporting documentation, meeting minutes, invoices etc. as required by the by-laws for the assessed amount. Coastal was repeatedly unable, and unwilling, to provide me with the documentation that I requested. Each quarter as I paid my condo association fees, the payment was applied to the outstanding assessment amount. And each quarter I would reach out to ensure the payment was corrected and applied to the *** fee amount due-- showing the disputed October 2019 assessed amount as the balance. In July of 2021, after repeated attempts (on my behalf) to request documentation to validate the Assessment and repeated disrespect/lack of response from Coastal I was contacted by *********************, Esq. (a debt collector). This was a blind side as I had repeatedly asked for the documentation to validate the Assessment. I was able to work with ********************* to validate some ~$300 of the outstanding Assessment tied to tree work that did not take place until 2020 (note that a 'pre-assessment' was not normal course for the Association). Nonetheless, I (in conjunction with the attorney/debt collector) validated the portion of the invoice I owed and I offered to make a payment which Coastal promptly rejected. I heard nothing until I received a Notice of Lien on March 17, 2022. Three of the remaining four unit owners promptly told me that this action was not authorized by the Association. The attack was perpetuated by Coastal and a single unit owner. Cont. in docs.

  

  Business response

  05/24/2022

  Dear Better Business Bureau,

   

  ******************** purchased unit E at ************************************** in *******, ** in January of 2019. In October of 2019, it was agreed among the owners that an assessment was needed to fund their operating account for projects and to pay expenses. All owners paid their share with the exception of ********************.

  
  Once an assessment is agreed upon and put into place an owner can not pick and choose what they want to pay. Beechtree owners agreed that the funds needed to be collected so we pursued a way to collect this association's money. It is our fiduciary responsibility to ensure that all owners are current. Many people who have never been a part of a condominium association may not understand the rules.

  
  We had an attorney contact ******************** as a debt collector on the association's behalf.  We do our best when it comes to collecting monies owed for the 50+ properties we manage but this can be a sensitive subject for some clients. 

  
  We understand the seriousness of a complaint to the Better Business Bureau and we hope that everyone can learn from this experience. We have attached an email that supports out position.

   

  Sincerely, 

   

  Coastal Property Management 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩