ComplaintsforSolidifi Title & Closing, LLC

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 3, 2021 I had an appraisal done on my home. The person doing the appraisal was through the refinance company and they used a third party agency. The appraisal came back in a good time-frame, but was incorrect for my home. Information within the appraisal was not accurate. It stated my home has not had upgrades. My home just had new vinyl floors installed less than 6 months ago. My home had a wall knocked down to make it an open concept. It stated my bathroom is outdated. This isn't true because the whole bathroom has been redone with paint, floors, and sink. The appraisal states there is not a refrigerator, washer, or dryer. I have all of these in my home. It also states that I have a garbage disposal, and that is not true. I do not have a garbage disposal. This report states that I have a one car drive-way and that is not true. My home was compared to homes in a different school district for pricing.

  

  Business response

  10/01/2021

  Dear ************,

  We appreciate your time and consideration, and take your feedback seriously. We have escalated your concerns to your lender, and will collaborate with Rocket on any required revisions in accordance with appraisal independence regulations. Our apologies for your negative service experience;Solidifi strives to engage with the most competent appraisers in the market to provide exemplary services. If you require any additional service support,please let us know and/or follow up with your lender.

  Sincerely,
  

  Solidifi

  Customer response

  10/04/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received a phone call this morning (10/04/2021) from Rocket Mortgage. They refuse to understand they did not send an appraiser to my home that did their job correctly. They are refusing to acknowledge the errors made within the appraisal and/or correct these errors. The errors made by the appraiser that Rocket Mortgage choose, prevented me from getting the loan I applied for. This is unacceptable and not a way to conduct a business. The opinion of the appraiser was biased and did not reflect my home or the neighborhood I reside in. At this point, I feel discriminated against and will continue to proceed with action. I was not treated fairly by Rocket Mortgage or Solidify (appraisal company).
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Amber

   

   

  

  Business response

  10/05/2021

  Dear ************,
  

  Solidifi is sincerely apologetic for your inconvenience, and eager to offer support in accordance with appraisal independence regulations. We have again escalated your complaints to your lender. Rocket Mortgage is our client;as such, Solidifi is only able to process appraisal revisions or reconsiderations of value at the request of our client. Again, we are happy to collaborate with your lender to resolve service issues or consider necessary appraisal revisions. We are currently in communication with Rocket Mortgage to escalate your feedback. Please contact your lender for further support or let us know if we may provide additional assistance. Thank you for your time.
  

  Sincerely,
  

  Solidifi

  Customer response

  10/05/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have contacted Rocket Mortgage and they stated that you (SOLIDIFI) is unable to complete a different appraisal on my home. When will you be contacting them to arrange for this to happen? This is such a huge inconvenience and extremely disappointing that i have to go through BBB in order to get a response for anything. Please let me know what you find out after you speak with Rocket Mortgage about the incorrect appraisal. My phone number is ************ and that is how we can set up a new appraisal on my home. Thank you.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Amber

   

   

  

  Business response

  10/15/2021

  Dear ************,
  

  We understand your concerns and apologize for the delay and inconvenience. Solidifi has escalated your feedback to your lender, Rocket Mortgage. At this time, they have requested no further action. As Rocket Mortgage is our client, any request for additional orders or services must come directly from the lender client. Please follow up with Rocket if any additional action is required. Solidifi is regretful for your negative service experience; we thank you for your time.
  

  Sincerely,
  
  Solidifi
  

  Customer response

  10/18/2021

  Thank you for your response. I understand you are just a middle man in this situation so i do accept your response. I would absolutely think about the brokers you work with in the near future.

  Thank you! 
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩