Business ProfileforOcean State Job Lot

We purchased an air conditioner at Ocean State Job Lot recently on 5/27/24. It shipped to the store on 6/4/24 and we picked it up. After installing the unit, we experienced some issues and contacted the manufacturer for answers. They required us to send the purchase documentation to register the product before they could reply to support requests. We sent the documentation and they informed us that the product was purchased from an unauthorized retailer and would they not support it. The warranty would not be valid. NOTE: the product warranty clearly shows on the box as a 2 year warranty. This is one of the reasons we purchased this unit. I called Ocean State Job Lot's corporate customer service and was told that the 31 day return policy was the only recourse we have. This does NOT allow us to get a refund since the box has been opened. Ocean State Job Lot does not state anywhere that the manufacturer's warranty would not be valid and the person I spoke to even asked if we had contacted the manufacturer to address our concerns. This is disingenuous. It is a reasonable assumption for any customer to think the manufacturer's warranty would be in force unless the retailer states it is not. I would not have purchased this unit I had known they were not an authorized retailer of the product and the manufacturer's warranty would be invalid. I asked for a refund and was denied. They told me I could return it for a replacement within the 31 days but that is NOT the same thing as a 2 yr warranty. The unit is exhibiting some behaviors that *** be faulty or *** be within the range of what the manufacturer seems reasonable but I cannot find that out. Aside from that, the unit is heavy to install. I cannot just keep getting return units until i find one that works. We do not believe the sale was done in good faith and we want a refund.Ocean State Job Lot should clearly state that the warranty NOTED ON THE *** will not be valid.