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Business ProfileforBeech Tree Inn and Cottage
Business Details
- Location of This Business
- 34 Rhode Island Ave, Newport, RI 02840-2609
- BBB File Opened:
- 3/19/1997
- Years in Business:
- 30
- Business Started:
- 1/1/1994
- Business Incorporated:
- 12/9/2016
- Type of Entity:
- Corporation
- Number of Employees:
- 4
- Alternate Business Name
- Beech Tree B & B, Inc
- Business Management
- Mr. Morgan Hancock, Owner
- Contact Information
Principal
- Mr. Morgan Hancock, Owner
Customer Contact
- Mr. Morgan Hancock, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Concepcion d
04/11/2023
Beech Tree Inn and Cottage Response
04/12/2023
As the owner of the Inn, I take all feedback seriously and do my best to resolve and rectify any issues. I have reviewed our security camera footage and was able to hear the conversation from my manager's end. My manager was, in fact, sensitive to the guest's circumstances. This is evidenced by two facts:
Firstly, despite the guest booking a nonrefundable reservation with Expedia, my manager offered the option to change both reservations to a later date. Secondly, it seemed apparent from my manager's responses that the guest was unhappy with the price increase. My manager explained that rates fluctuate based on day-to-day availability and seasonality. However, based on the number of times my manager was interrupted as she was trying to convey her thoughts, the guest demanded the same rates even when booking pricier days. Unfortunately, the guest rejected my manager's offer and ended the conversation.
It seems apparent to me that the guest wanted this issue to be resolved in her way, and when that didn't happen, she became frustrated. Although I feel bad that this situation has escalated to this point, I have to side with my manager. My manager demonstrated a great deal of care and professionalism, but couldn't make this guest happy despite all of her efforts.
My manager offered the guest an opportunity to speak with me. However, the guest declined, stating, "I don't want to waste my time arguing with your hotel representative or owner." Despite this, I remain interested in speaking with the guest in the hopes of finding a mutually agreeable resolution.
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