ComplaintsforA Cut Above Lawn Care, LLC

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Landscaping company killed many established perennials and has a satisfaction guarantee. They still plan to charge me for the mow despite destroying established perennials which cost us years of time and money to grow. Manager ***** is rude and bullied me. Spoke derogatory to me for being a woman. Pulled my services.

  Customer response

  05/26/2024

  I have not heard from the business in response to my complaint. Also they have changed their name to 855-RI LAWNS. Same owner.

  Business response

  06/07/2024

  Former client is talking the last mow we did at their property on 05/13/2024 and attached is proof that she was NOT charged for said service, and was NEVER bullied by anyone from the company. 

  Customer response

  06/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I DO accept not being charged for the mow however the business is not being totally honest in its response to you. 

  I am agreement with the fact that I was not charged for my last mow, however the messages sent to the BBB by the business are not complete and some messages have been deleted/altered.
  

  Also,  I was bullied my ***** during two  PHONE CALLS and not via text messages. However I do not have proof of this as I did not keep the text messages or record the telephone calls with *****. ***** knows what he said to me. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business response

  06/12/2024

  I have not omitted nor altered anything on the text messages made between former client and the company, that is all on our records I served as proof previously.

  Former client wasn't charged for the lawn mowing job- which was the origin of the complaint, and she has accepted the agreement- I will consider this as case closed. Thank you and all the best!

• Initial Complaint

  05/06/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired *************************, Sales Manager from 855 RI LAWNS again this summer to do Spring *************** seeding.It was agreed and suggested I set up a watering system and he emailed me items that needed to be ordered and sent to his office for this job.I ordered from Amazon 3/6/24 and had all items delivered to his office the following;Meinor ***** Turbo Tech Sprinkler $16.04 Rainpoint Sprinkler Timer Programable $42.67 Orbit 56667N Impact Sprinkler Tripod Base $64.18 Total ****** The worker did the job on 4/24/24, but, I did not have the hoses at the house to set up equipment. **** the worker called me and we agreed he would come the back with in the next two days to set up the items he informed me I had a 50 minutes left on this job and he could set them up if I left garden hoses.. I had the garden houses put out at house the next morning by my tenants.***** refused to let his worker complete the job, he told me to retrieve my equipment from his office but, I live in ******* and have no way to pick this up. It was agreed he would have it dropped off but today after paying my bill he told me he would not and to again pick this equipment up. He terminated our remainder contract for this ******* work.he owes me this equipment or the money for the equipment he asked me to order. They sent an invoice for the work and I paid it today in full. total ******

  Customer response

  05/18/2024

  I have not heard from the business in response to my complaint.

  Business response

  06/17/2024

  Hi, I am leaving your response to the BBB complaint. I d number ******** parentheses *******. It is regarding a complaint from *********************** saying that she has not gotten back her spring her sprinklers. And I would just like to respond today that she has gotten that that back on may 29th wherein she drove to our office to get it back. So let me know if you need anything else regarding this 1. It has this complaint has been resolved now. So yeah, that will be all. Thank you so much

  Customer response

  06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩