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Business Profile

Used Car Dealers

Nucar Toyota of North Kingstown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Nucar Toyota of North Kingstown's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nucar Toyota of North Kingstown has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nature of dispute is the trade value of my personal vehicle towards a purchase of a used vehicle of the same year, the trade value was extremely beneath the **** power valuation services price of $5250 versus their offer of $2000 which is corrupt and poor business practices

      Business Response

      Date: 09/25/2024

      Hello,

      I am in receipt of the complaint, I have tried to locate this customer in our system and they don't seem to be a customer of ours. In reading the complaint, this is actually not our dealership. It is a sister store located in *******, ***

      Please remove our dealership name from the complaint and update to Nucar Toyota of *******.

      Should you require any additional information you may reach me via telephone at ************ or via email at ***************************************************************

       

      Thank you,

      *****

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my truck in for its 15k service, its open recalls, and to get a wheel fixed, as I paid over $2,000 for the extended warranty for the wheels. Instead, the dealership only did the 15k service, and told me I had to come back for the warranty recalls and the wheel repair. I agreed and made an appointment to do both on Wednesday.On Wednesday, I dropped off the truck (again) at 10 am and told the service guy, ****, I would be back at 6 pm. I return at 6 pm to be told its not done yet, but to wait in the waiting room and it will be done soon.7:30 rolls around, and instead of ****, another gentleman has to come find me to tell me it is not going to be done tonight. Seriously?I was not happy. Thankfully, this gentleman offered me a complimentary rental vehicle to get home and to return the next day. I agreed and told him I would return the following day at 6 pm.The next morning, I receive a call at 8 am from **** telling me the truck is ready. I tell him I will be there at 6 pm.When I arrived that evening, I got the keys and headed home. Once home, I take a look at the wheel and it looks absolutely horrible. Its not evenly painted at all. Its two different colors. Also, **** had this truck for two whole days. It was finished at 8 am. Nobody at this dealership could bother to look at the wheel to check the repair while it sat on your lot for an additional 10 hours?I paid $2000 for this wheel repair warranty, which is clearly just a nasty joke to this dealership. This is not at all what was agreed to. It looks absolutely terrible. In all honesty, it looked better after scraping the curb than it did when the wheel repair guy was finished with it.I contacted this business that evening (Thurs, Feb 22) and requested the owner or GM reach out to me for all of these issues and the fraud that is their wheel repair warranty. The business has completely ignored me. I want my money back for this fraud of a warranty and the wheel to be fixed or replaced.

      Business Response

      Date: 04/02/2024

      Hello,

       

      We are in receipt of the complaint filed by *********************** LLC.  At the current time, the vehicle is in our shop having the repair corrected. Our Service Manager has been in contact with ******************** to resolve the issue and at this time the customer is satisfied with the actions being provided by us.

      Should you require any additional information in regards to this case, please do not hesitate to contact us.

       

      Thank you,

      *********************

    Nucar Toyota of North Kingstown is NOT a BBB Accredited Business.

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