ComplaintsforHome 's Appliances, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a washer and dryer set from Homes Appliances In ******* ************ I paidjuat about 700 dollars for the set with a 3 month warranty. The washer broke a week after the warrantee ended and I contacted them about the problem they said they would fix it that was about August 2nd I've called I've texted I have reached out numerous times to resolve this issue and they are ignoring me now when they said they would fix the problem so now I'm reaching out to you for help all I want is them to honor the fixing of the washer.****Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a new Washer machine with a dent below the door on 2/26/22 and was told it ran perfect.Was delivered March 1st and we hooked it up the following day and it ended up flooding our house.My husband removed the back panel to diagnose the leak and noticed the whole unit was totally damaged and the drum was hanging by a thread.We have been trying to get this issue resolved and our $1000 cash refunded-ever since and have got nothing but the runaround.A used matching dryer was also part of the sale and my wife mentioned that the door needed reverse do to her stage 4 bone cancer and when it arrived that also wasnt done.My wife also had to go the laundry mat because we had a load that was all wet and not washed.They did come out on the 8th and agreed that the machine is junk but we havent heard anything since.We have been 2 months without a washer and need to get there broken one out of our laundry room and buy another new one without a dent.Business response
04/06/2022
Hi I'm Yoelina from Home's Appliances. I'm so apologize with the situation with customer. When I spoke with them . I'm explained that I got Covid like my second time and I'm not able to return the money at this time. Then my daughter got Covid and my husband and we at home for at least a month . I feel really bad because I'm new with this business and they put a complaint on department of business or work . I'll to return the money by Friday. Thank you and again I'm sorry I'll to send out a check or money order to them . It was not my intention. Also I'm explained to them that the warehouse that I bought all my items it was not honest with me. And I received a least 8 appliances that they said it was new and all of them has problem. Also I explained to the customer that my brother in laws died due COVID . And it was a such situation. Again I'm apologize. They will to received the money order by Friday . Thanks in advanceCustomer response
04/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.