Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          A.T. Cross Company, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileA.T. Cross Company, LLC

            Pen Manufacturers

            Additional business information

            See all additional business information

            Contact Information

            295 Promenade St

            North Providence, RI 02908-5720

            Get Directions
            Visit Website
            (800) 282-7677

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            45 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 185

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            A.T. Cross Company, LLC provides quality writing instruments, including ball-point pens, mechanical pencils, Selectip rolling ball/porous-point pens,  gel ink pens, multi-function pens (including stylus options for PDAs), and fountain pens. Also business accessories such as planners, desk sets, wallets, passport holders, etc.

            Products & Services

            Pens, Mechanical Pencils, Leather planners, Wallets, Passport holders, Desk sets, Readers

            Business Details

            Location of This Business
            295 Promenade St, North Providence, RI 02908-5720
            BBB File Opened:
            4/2/2008
            Years in Business:
            185
            Business Started:
            1/1/1839
            Business Incorporated:
            11/20/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            900
            Alternate Business Name
            • Cross Branded Products
            Business Management
            • Mr. Michael Foley, President
            • Mr. Jason Reis, Consumer Consultant
            Contact Information

            Principal

            • Mr. Jason Reis, Consumer Consultant

            Customer Contact

            • Ms. Jennifer LaCasse, Director of Marketing
            Read More Business Details and See Alerts

            Customer Complaints

            45 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            My pen and pencil was returned IAW with their lifetime warranty. It was mailed Jan 15, 2024 and delivered Jan 20, 2024 according to **** (See shipping) and insured for $150. The pencil was returned because I could no longer get refills. The pen was returned because it was a set and I want them to match. I called to check the status Feb 8 and was told she would check and email me that day or the next. Nothing. On Feb 15 I wrote a letter to the **** No response (letters are attached). I called on February 27 to check the status. I was told it was not logged, because of staff shortage they do not return calls or emails. In all cases I've found A.T. Cross customer service less than accommodating and not particularly friendly. I've had A.T. Cross pen/pencils since the 1970s. One time in the 1980s I returned pen or pencil and it was promptly replaced. At the time I purchased the pen/pencil it was their more expensive set. With the service I've so far received I'm concerned nothing will be done. Hopefully the BBB can help getting it replaced. A.T. Cross is no help.
            Read More
            Read 44 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cory P

            06/20/2024

            I submitted 2 vintage pen/pencil set (one gold one silver) 3 months ago for repair. I have received zero understanding or confirmation, all numbers and emails I contacted have been ignored. I paid the fees for handling and shipping... Feels like I threw these pens and my money away. I could not be more disappointed.

            A.T. Cross Company, LLC Response

            06/25/2024

            Hello,

            Can you please share with me your claim # so that I may look this up for you?

            Please also share your email address so that I may better assist you.

            We have a backlog of warranty claims we are working throguh. We have recently paused all new claims so that we can work through this backlog first.

            Your email address will allow me to search our emails to see what we received from you in inquiries of your claim. I am concerned about that and want to understand if it is a system issue or not. 

            Thank you. 

             

            Read 6 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.