Business ProfileforThe Permanent Solution

Very poor experience with company. I am not the first to have a similar issue. First, the plumber that responds goes by *****/******. He arrived and quoted 3 different prices to attempt to clear my main sewer lines while waste water and f**** were backing up into the home that I had just bought and moved into only 6 days prior. I simply asked him to go with the method that he believed would get it fixed. He said I needed to chose one of the options. Option 1. Snake the Drain $855 Option 2. Camera the pipe over $400 3. Hydrojet $1575. Naturally I opted for the lowest price option. He tried that for a bit and was not successful. He then asked if he could try the hydrojet. Basement still backed up I had no other choice but to have him try something else. I asked why it would cost so much he explained he does not set the prices( this is false as ***** does in fact set the prices as his wife has the business in her name while ***** is the sole plumber for company). I found this out later.He tried hydrojetting and was not successful at removing the blockage, his report indicated a 98% block in the mainline. So after approx 3 hours of being on site he hit us with a total charge of $2700 that included Hydrojetting and snaking the line. I immediately said this is absurd and he apologized and said he wishes it was less but he didn't set the prices(not true). I asked why I am being charge for both methods when this was a labor only job that he was unsuccessful at? He said it wasn't his choice and that they charge for each different technique.I called in a couple days later to speak to a leader at the company that can explain and right the wrong of being charged over $2600 for 3 hours of work that was not successful.The person I talked to named "*****" I though was actually ***** because of how much he knew about the job. ***** relentless back and forth and being called a liar multiple times he agreed to have his manager issue a partial refun of about $400.