Business ProfileforTravers Plumbing & Heating, Inc.

In January, I called ********************** Plumbing and arranged to have the company unclog a drain and replace a leaky faucet. I was told the billable rate would be $175 for the first hour and $125 per hour thereafter.On January 15 ************ showed up, one much younger than the other. Based on their interactions, it appeared to me that the younger plumber was being trained.I had given ********************** my credit card information and agreed to be charged for the work. It wasnt until after the fact that I received an invoice for $2,024.72. I was shocked.I first called to discuss my concerns on February 2. I ultimately received a detailed email from **** **********************, the companys president, on February 28. In it he wrote, Upon your initial call-in request for plumbing service for a leaky faucet and a clogged drain, we had taken the time to completely inform you of our rates and billing procedures. We informed you on our recorded line on January 3rd, 2024 at 1:54 pm. Mr. ********************** agreed to refund me $230, and indicated, I am now noting that this is a closed case.Despite those words, I emailed back on March 3. I wrote, Thank you for your detailed response. I have one follow-up question: Upon my initial call on your recorded line, did you inform me that ************ would be coming to do the work?Its now a month later and I havent received a response. Based on Mr. ********************** email, the company has a recording of my initial phone call. If the recording shows I was told ************ would be coming to do the work, then I apologize for wasting everyones time.However, if I wasnt informed of that, then I feel the call was misleading. If ************ were needed, then the rate wasnt $175 for the first hour and $125 per hour thereafter, but twice that. If so, I believe what ********************** did was not a good business practice, and feel I should not be charged for the younger plumber. Assuming $800 for his time, less the previous $230 refund, I would like a refund of an additional $570.