![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSterling Management LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am writing to express my dissatisfaction with my timeshare. We were promised easy exchanges, access to specific locations, and affordable fees, which have not been fulfilled. We tried reaching out to cancel and this company wants $2500 to cancel. We have already lost a lot of money by purchasing this vacation plan and we were greatly misled into this purchase. We should not have to pay anything.Our initial meeting was extended for three hours, causing inconvenience. We have only managed to use the home resort twice and exchange a week once, despite being promised availability. The promised day-use at ******** was non-existent and the exchange process with ********************** was ****** complex.Maintenance fees have increased while the quality of our resort has declined. We have been unable to sell back the unit, burdening our children with financial obligations.The timeshare has become a financial burden rather than a source of enjoyment. We request that the fee to exit this ownership be waived and urge BBB to address these issues promptly.Customer response
12/22/2023
I have not heard from the business in response to my complaint.Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My experience with Ocean Club at Atlantic Beach has been an absolute nightmare, and I am beyond dissatisfied with the services provided. Ive been looking for a way to end my ownership but theres a roadblock at every turn. I paid a company to sell my timeshare about four years ago, only to find out that I had been scammed. In addition, I feel that Ocean Club at Atlantic Beach has scammed me as well. When I purchased the timeshare, I was told that I could use it whenever I wanted, but whenever I attempted to do so, I was never able to get in. I was only able to use it once about 7-8 years ago when I was given a studio unit. This is not what I was promised at the time of purchase. Furthermore, I was told that the timeshare would be pet-friendly, but this is not the case. Im unable to bring my pet with me, which makes it essentially useless for me. If I had known at the time of purchase that pets were not allowed, I never would have bought the timeshare. To make matters worse, your sales representative, ******, suggested that I find someone on the street and sign a quitclaim deed to get rid of my share. This is an unethical suggestion and only serves to prove that this is not a good business. I need contact from them ASAP about closing my account.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.