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ComplaintsforRail Explorers USA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Rail explorers has literally stolen my money. They stole $178 dollars from me thats clearly posted in my account and all they have to say is sorry no refunds. When I called to confront them about it they say policy is we dont refund unless you call 48 hours in advance. I LIVE IN ************ this was a ******** transaction. After getting no where with them I filed a claim with my bank and the bank says their hands are tied because they are holding the funds.Business response
11/05/2021
************************* was refunded $175 on October 30th, per the stripe reference that i have attached, the money should have been back in his account on 11/4. This guest has been refunded like he requested.
Please note: the $3 rebooking fee is nonrefundable for all guest who are refunded.
Thank you!
Customer response
11/05/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for everyones attention to this!
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.