Business ProfileforAAA Northeast

On June 22, I reinstated my AAA membership to the Plus level. However, when I attempted to request a tow online that same day, I was informed that I was not authorized and needed to contact customer service. Upon doing so, I was told by the representative that since I had just started my membership, there would be a $90 fee for the tow if requested on the same day. I was advised that the tow would be free if requested the next day, so I requested the tow on June 24. My car was towed from ********* to ************This past weekend, I was contacted by the tow company(who has been harassing me) requesting payment for a 36-mile difference. When I contacted the tow company, they informed me that my membership status was listed as Basic. I called customer service and was then informed of a 7-day waiting period, which I was not previously made aware of. I was transferred to Member Relations, where I spoke with *******. ******* reviewed my account and listened to my explanation. Initially, she stated that I was prompted about the policy before making the request. To verify, I made a test request to the same facility and was not prompted about this policy. My status indicated that I was a Plus member throughout the request. ******* then informed me that nothing could be done and that my call would be used for training purposes. I found this response unacceptable and requested to be escalated to another representative or her supervisor. ******* resisted this option multiple times before placing me on hold and returning to say her manager, *******, would contact me, which never happened. It is unfair that I have to pay this charge when I was not informed about the waiting period by the representative or the system during the request process. If I was unwilling to pay $90, I am certainly not willing to pay for 36 additional miles. ************* I find it highly inappropriate that ******* suggested my issue would be used to assist others while offering no resolution for me.