Customer ReviewsforAAA Northeast

Im so disappointed with AAA service. Ive been a customer for **************************************************** ****** and we called 5pm and were told someone was on their way. No one came and AAA never communicated to us the service was canceled. We only left ****** at 11pm after finding a tow. After complaining AAA said they would reimburse the tow but now I have been going back and forth providing the same receipt in different forms including an itemized one and ************************* from customer service is just giving us a hard time about accepting the receipt. This is beside missing a whole concert at ****** due to this which was a present for my parents who have been caring for my grandmother who has Alzheimers full time.

My complaint is about AAA Northeast / Travel. They send email blast which are clearly bait and switch advertising. On May 9, I received an email from AAA Travel advertising cruise to ******* for under $400. The only problem is that a cruise to ******* for under $400 doesn't exist.I followed the link in the email and clicked through to the 5 night cruise to ******* on the Royal Caribbean Liberty of the Seas, 8/24/24 sailing, but could only find a price that is double or triple. I contacted AAA Travel over the phone, and inquired further, providing screenshots of my online journey and was told those cabins were sold out, but they'd be happy to sell me another sailing for $899. I stated that I didn't want a different cruise. I wanted the cruise they advertised for $399. I asked them why they were still advertising a cruise offer that doesn't exist. They advised that it was a "system error" and they passed it to their technology team. It's not a system error.After multiple calls with customer service staff (who were very responsive and pleasant, btw), the answer is that the offer in the email advert may have existed at some point, but it doesn't exist now. The only option offered was to help me find another cruise, for more money. Sorry, but that's the classic definition of bait and switch. They shouldn't be sending out emails advertising something that doesn't exist.I have since received multiple emails with the same offer, and it still doesn't exist. Total nonsense. I have screen shots of the digital customer journey and more details, if anyone's interested. This experience was really irritating.

I never had an issue with AAA until tonight and had it for years. At 9:45 pm I requested a tow to the dealership ************************************************* (about 10 miles from my house), which is covered under my plus plan. I called for an eta after submitting the request online about half an hour later, I was told they would be there to tow my car by 11:32 pm. I called at 11:45 and was put on hold for 15 minutes then told I could leave my keys in the car and leave it unlocked. If anything happened to the car my insurance would not cover it because the key was left in the car, I informed them I did not feel comfortable doing this since they said it probably would not get towed until morning. They said they said they could transfer me to the commercial division where I would have to pay out of pocket but they would reimburse me, the person who answered said they told AAA they were not taking any more tows from them over an hour previously. I called back and was told they were short on drivers and asked if they tried other towns in the area, they tried to connect me to the dispatcher but there was no answer, I was then told that they left a message with the dispatcher to call me back. I never received a callback. After waiting 4 hours in the parking lot I got a ride home and now have to call someone to get a ride there and back, by someone who won't mind waiting if they take longer than they estimate.People get AAA for the piece of mind of not being stranded somewhere and have to make numerous calls to get a tow. That was not the case for me. I won't be renewing my membership with them

WORST SERVICE! DEFINATELY FALSE ADVERTISING! I have been a member of AAA for most of the last 30 plus years. This past weekend definately was the the end of a long term customer(s) due to lasct of concern and service from AAA! I purchased AAA for my daughter and added my Grandson as he is a fairly new driver with an older car. Last Saturday night, at around 10:00 PM in **********, he called his Mom and said his car broke down in the road. My daughter called AAA and requested service. She was told that someone would be there within the hour. 1/2 hour after talking to AAA, my daughter went to my grandson's location to stay with him until AAA came. Shortly after she got there, another AAA person called her and said she was sorry, but because it was a holiday weekend they would not be able to send anyone out, and she should call back after 7 AM the next morning if the problem still exists! My daughter told the agent that the car was in the road and needed to be moved. The AAA agent said she suggested that my daughter call the local police for help! So much for " we cover you nights, weekends, and even holidays"!! My daughter was able to get the car started and it limped home on one leg, and she told me what had happened. I called the 800 number and spoke to someone 2 times, once on Sun and once on Mon. I was told someone would be getting back to me, and he said he filed the complaint.I called our local office, was told the same thing and to call back in a couple of days if I did not get the call from AAA. It has been 5 days, I just called the manager at the local office again and he said unfortunately I need to wait up to 2 weeks for a response! I told him this is not acceptable, and he said unfortunately that is how it is, they are backed up with complaints! I might add, I am a senior citizen and I often stay with the grandsons while their parents are away. I have medical conditions, and had I been here alone, this would not have been good for me!

AAA was a disaster. My son was in a car accident and needed a tow truck. I called AAA and they said they would dispatch one. The tow truck never came. I called back again for status and they said the tow truck decided not to accept the job and that was it. If I hadnt called back, my son would still be waiting. They said they would place another call. After three hours of waiting in a dangerous location, a truck showed up but it wasnt a tow truck. Police finally had to get involved and they called a tow. *** tried escalating my experience with AAA and that has been another joke. The person assigned to my case no longer works there so my case was dropped. I filed another complaint today and Im still waiting. Im also waiting for reimbursement for the tow truck that the police ended up calling. I have three AAA members in my family and Im canceling ALL of them. Terrible terrible experience.

AAA without authorization tried to renew my plan when I was not enrolled in auto-renew as that is never safe. They should not be saving CC information when it was deleted from the account.We have liked AAA for towing in the past.

I have been with AAA many years and also pay for my mom and son's policies. I demanded they use them. Every time my battery was installed, I thought it was worth it. Unfortunately when I really needed them I could not conract them! Got the runaround in ********** when I couldn't turn my car off or on. I was in ******* NM with my 89 year old mother. No contact ever made with them by phone. I walked across the street to the ******** store. The gentlemans brother in law was the driver for AAA but could not reach them foe approval to have car towed. So we callec the drivers wife and she helped me out. What a blessing! I'll never sign up for them again. With two cars, I'll just go to Autozone and get me a battery and change it myself!

Paid ****** dollars last year. Used the service once. 4 hour wait.Downgraded to the ****** plan. Have used the service once this year. My new teen driver was stranded from 3:45pm until 8:00 pm waiting for someone to come out. She finally relied on a STRANGER in the parking lot gor help. AAA is an absolute waste of money and a disgrace. They refuse to refund me my dues this year which is only fueling the Disgust I feel.

My husband and I live in ******** near ********. We called AAA around 8:30 on Saturday 6/22/24 to request a tow to a tire station after my husband got a s**** in his front driver's side tire. We were told by the local AAA dispatcher that a tow truck would be at our house within two hours. After waiting for 2 1/2 hours, we called AAA for an update and were told that the tow truck wouldn't be at our house until 1:30pm. Still no tow in sight around that time. We called AAA at 1:45pm for another update and were told that the tow truck company they partner with is short-staffed and that there were about 15 calls to ONE tow driver, which he was addressing. We were given no time estimate and basically encouraged to just keep waiting. The tire shop closed at 5pm that day and wouldn't reopen until Monday, which would have caused my husband to miss work that day. We also had plans ruined on Saturday due to waiting most of the day for AAA. We finally gave up on AAA and decided to call a local tow truck and pay a fee. That tow company said it happens all the time with AAA. This is unacceptable service. Perhaps AAA needs to partner with more than one tow company to assist their members on busy traffic weekends. Additionally, the excuses that dispatchers made (i.e. short-staffed, 15 other calls) didn't help. We had called at 8:30am that morning and apparently, many other calls were prioritized ahead of ours and their time estimates were so wrong. Not only that, AAA should have been reaching out to us with regular updates as well as offers to make things right for us so we weren't left wondering and waiting for 8 hours! t's a good thing that my husband wasn't stranded somewhere on the side of the road in the middle of the night. No one from AAA even called to follow up with us once we cancelled the tow request hours later. This is not how AAA should be treat members. If you pride yourself on providing dependable roadside assistance for years, you MUST improve in this area!

Horrible,Horrible,Horrible!!!!! I really dont understand how there still in existence ,today is **** 24,2024 this is the 2nd time they left me stranded after them giving me a time frame of hour they call me back and say they cant make it and theres no time frame but theyll call me when someone available in that arealol horrible!!! And the first time was even worse we gotta do better America this is our hard earned money that we pay for membership and they act like where nothing when we need them!!!