ComplaintsforRhode Island Housing and Mortgage Finance Corporation
Non-Profit Organization
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Complaint Details
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Initial Complaint
09/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address inaccuracies on my credit report caused by the unauthorized disclosure of my personal information to credit bureaus, which has led to significant financial and emotional *********** specified in 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to be handled confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), consumer reporting agencies cannot disclose account information without my explicit consent, which I have not provided.The errors related to RIHMFC-LSC have negatively affected my financial standing, and I am requesting immediate correction.Furthermore, 15 USC 1666(b) prohibits creditors from reporting credit card payments as late under certain circumstances.Please reference the following account details: Account Number: ************* I ask that you promptly review my account and correct the inaccuracies in compliance with federal law.Failure to resolve this issue swiftly may result in legal action. I expect a timely response and resolution.Sincerely,******* *******Business response
09/19/2024
We are in receipt of your complaint. However, it is vague. You need to advise us of what items specifically you feel are incorrect. We cannot address or review without you telling us what you think is incorrect, in detail. We will await your response.Initial Complaint
10/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had my mortgage transferred to this company on Sept 30th 2022. Weeks before the transfer was even scheduled to take place I was receiving letters and calls about collection attempts on this account. I reached out to this company multiple times and was assured I had a *************************************** credit reporting. That was a blatant lie. I spoke to them the last time on Oct 5th. On that same day they reported to the major credit bureaus that the account was 30 days past due. I have spent hours on the phone with this company and been assured multiple times that this was not going to happen during the on boarding process.Not only does my credit report show I have 2 lines for the same mortgage but they are now reporting the account delinquent, which dropped my score 50 pts and caused me undue financial distress right before the holiday season!Business response
10/12/2022
Typically, the onboarding process of a loan requires a team member to code the loan to suppress credit reporting for 90 days. In this case it was missed by team member working on this account. The process was reviewed with the team member to ensure this doesn't happen again. We have updated your account to suppress the credit reporting through November 2022. The account will start reporting with your December 2022 payment. We have removed the most recent late payment reporting and that should show updated by the credit reporting agencies in about 30 days. We sincerely apologize for the inconvenience this has caused you. Please feel free to reach out if you have any further issues to ***************************, Loan Servicing Risk Manager, ************.Customer response
10/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In September 2021 i noticed a payment had not been applied. However, I was enrolled in automatic payments and this was a result of them not pulling that payment. I called immediately when I noticed that the payment was not made automatically and asked them to fix that. They said that they would fix it and they would not count that as a late payment as it was their fault. I asked for them to put this in letter form as my proof but they refused to write a letter as they said they didnt have anyone that was able to do so. Im requesting the late payment be removed from my credit report.Customer response
10/07/2022
I have not heard from the business in response to my complaint.Business response
10/12/2022
We have reviewed your account. Firstly, please accept our apologies for this error. We have updated the credit reporting for the July 2021 to show as a current payment. We submitted the correction today. Your account now shows paid in full and in good standing with Rhode Island Housing. However, please be advised that the credit bureaus may take one or two 30-day reporting cycles to accurately display the updated information we provide to them. If you check with the credit bureaus directly and discover that any of the credit bureaus does not accurately reflect your account information after one or two 30-day reporting cycles, you may wish to file a dispute directly with the credit bureau in question. Any such disputes will come to my attention: ***************************, Risk Manager.Customer response
10/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted RI Housing Authority on June 23rd, 2022 to find out how I can go about paying off the 2nd lien mortgage in the amount of $7500 . I am aware that every year 20% is deducted from that amount up to a period of 5 years, at which point the balance would be zero. I have been in my home for 4 years and would like to pay the remaining balance. I am trying to obtain a HELOC and this " first time homebuyer's tax credit" is blocking my application process. I have contacted RI Housing numerous times by phone and email and was informed response time is roughly 48 hours. I still have not received a response and it's June 30th today. All I am seeking is what the remaining balance is so that I can pay it off and get a lien release document. When I call the main number I get the runaround. So if you could please help me I would appreciate it.Business response
06/29/2022
Asst ******** of Loan Servicing responded via email to borrower on 6/29/22 and advised..."We have forwarded your request to the First Down Loan Team who will be able to provide you with a payoff for your loan. Since this ******* is a ***** ******* customer service is not able to provide you with a payoff for the loan.
In many cases, mortgage companies and banks will waive the requirement to payoff a ***** loan that is going to be forgiven by providing them with the mortgage and note documents. I am including them in case you dont have them and you should receive the payoff from the First Down Loan team.
If you dont receive the payoff within 24 hours, the email for that department is ****************************************** and they can be contacted through their department administrator, ******************************************** at ************"Initial Complaint
02/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Due to COVID-19 I put my mortgage on hold through the national program.In October 2021, I notified mortgage servicing solutions that I needed to pick back up my mortgage. I was given four options, confirmed everything was all set, and the company is now telling me it is not an option and I must select a repayment plan that includes a second mortgage, limiting me from obtaining any sort of equity loan or refinance, putting me at immediate risk for foreclosure.I have not received a loan modification and am still left without help. During this time, this servicer also did not send out the check in a timely manner for homeowners insurance resulting in two months of no coverage. I found this out through a forwarded check reimbursement in the mail.Furthermore, when I ask to gather information about my loan, I am met with hostility and blame. I was told I was unable to make a mortgage payment during this time, after specifically being told to make a payment from this company, stating that my mortgage was late.This, on top of previous negative credit reporting from this company based on my deferment, I have suffered a large credit hit.Customer response
03/09/2022
I have not heard from the business in response to my complaint.Business response
03/29/2022
**************** reached out to us and submitted a RESPA request, which means we provided her with all information in dispute. The packet we sent her included a Response Letter which detailed all issues she brought up, Payment and Notes History going back to 2019, 203K contract where she was disputing work that wasn't completed, Copy of closing and servicing file, and Loan Modification documents. Letter is attached to this response. Attached letter, as it extraordinarily lengthy.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.