ComplaintsforGW Wagner Plumbing, LLC.
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 7th 2022 I had GW Wagner Plumbing come by my residence to perform an assessment on a plumbing job. Prior to the appointment they had informed me that there would be a $165 charge for the assessment, to which I said ok. The 2 technicians came to the house walked around took pictures, and were paid $165 using my debit card. I was told they would email me the assessment. After 3 weeks of not hearing anything, I called the office number listed and was told they would work on it and get back to me in a couple of days. After 2 days of nothing called back and left a voicemail, still heard nothing. Then emailed the email address listed on website and still no reply. My wife then called and got same reply that I had prior that the tech was out of office and they will work on the assessment when they got back into the office from being in the field. It has now been 5 weeks with no communication from the company to myself or my wife and would just like to have the money refunded for the service that was not provided.Business response
10/19/2022
10/19/2022
Regarding: Complaint of refund requested.
The refund will be mailed for the amount of $168.48 on October 20, 2022.
Thank You
Customer response
10/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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Contact Information
Business hours
Today,12:00 AM - 12:00 AM
MMonday | 12:00 AM - 12:00 AM |
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TTuesday | 12:00 AM - 12:00 AM |
WWednesday | 12:00 AM - 12:00 AM |
ThThursday | 12:00 AM - 12:00 AM |
FFriday | 12:00 AM - 12:00 AM |
SaSaturday | 12:00 AM - 12:00 AM |
SuSunday | 12:00 AM - 12:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.