ComplaintsforRob Levine & Associates

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lack of communication, Too many la2 clerks calling me. Two l, maybe three days return time on calls returned to me.

  Business response

  03/16/2024

  *********,

  I am very sorry that you are dissatisfied with the service you have received.  I looked at your file personally as a lawyer and a veteran it is important to me that we take great care of our clients/veterans.  I think your memory is a little mistaken, you only remember talking to us a few times on your case.  We opened your case on 3/16/2023 since then we have called you 46 times, sent you 22 text messages, and emailed you 16 times.  Below is a short list of recent communications.  Yes you have spoken to several people on your file, the team in the call center when we opened your file, my review team when we looked at your case, the paralegal assigned to your file, and the attorney assigned to your file.  In addition if someone is on vacation or sick we cover their calls so everyone is always called back.  The below list does not include any PHI or confidential information.  I am having ***************************** the managing VA attorney call you to discuss your concerns.

  02/22/2024 prepped for upcoming C&P exam on the phone (*********************************)
  02/22/2024 auto text sent out informing him that we checked his VBMS file and there were no updates in his VBMS file
  02/06/2024 answered questions on the phone after voicemail on 2/5/24 (*************)
  01/03/2024 communicated non-update by phone in response to voicemail on 01/02/2024 (*********************************)
  12/21/2023 discussed next steps in case by phone (**************)
  12/20/2023 left voicemail in response to client voicemail; sent follow-up text and email (*************************)
  12/19/2023 discussed upcoming C&P exam by phone (*************************)
  12/18/2023 emailed C&P exam advice (*************************)
  12/15/2023 client communicated by phone that he has an upcoming C&P exam (*************)
  12/14/2023 emailed the VA benefits hotline phone number to help client schedule exams (*********************************)
  12/13/2023 by phone, coached client for C&P (*************)
  12/08/2023 by phone, coached client on scheduling C&P exams (*************)
  11/09/2023 emailed client copy of demand letter that was filed to VA (*************)
  11/06/2023 communicated by phone to client that we will take care of responses to VA letters asking for information (*************)

  To BBB clearly there is no ethical violations or customer service issues.  We ask that this complaint be identified as groundless.  

   

   

   

   

   

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I hired these attorneys a month ago and there were red flags from the beginning. The number I called off the website changed to another number during the day. I wasnt able to verify the number I called was the number off the website and when I asked them about it they told me the number changes because they are on a dialer, like a call center. I have never gotten to speak to an attorney only assigned a case manager ***************************** who calls me from a number that isnt on their website. They had me fill out paperwork online and doesn't have an address for them on it and their website lists numerous address so I dont even know where to mail stuff too. The case manager took a lot of personal private information on the intake forms and even asked for more stuff about financial information on some forms he emailed me, like where my income comes from ect... He even called me asking my mothers maiden name, my place of birth which was very weird, said he was trying to get into my social security account. Remember, I hired them to help with a redetermination with my social security denial so I dont know why they are asking about where any other money I have is coming from and other information they could use to hack my other sources of income. So far social security has nothing from them. I fired them last week via an email to the case manager because I feel like this is scam or im being taken advantage of and he told me he would put a request in to cancel the case. I called today and the case is still open and not closed. I was transferred to a supervisors voicemail and no on has called back. So I emailed the case manager again telling him the case isnt close, he didnt request to close it, and I need verification its closed. Still no reply.

  Business response

  02/01/2024

  Dear *****,

  I hope this message finds you well. Thank you for expressing your concerns, and we sincerely apologize for any inconvenience you faced while providing information for your Social ***************************** (****) application.
  

  We understand the sensitivity surrounding the disclosure of your Social Security number and mother's maiden name, both of which are necessary for the **** application process. Your feedback is invaluable, and we are committed to ensuring a seamless and respectful experience for our clients.

  We appreciate your understanding and positive feedback regarding the fee waiver and withdrawal from your case, communicated to you this week by our ************************ Manager. I am attaching the withdrawal proof to this correspondence.

  Thank you for entrusting us with your legal matters, and we look forward to the possibility of serving you in the future under more comfortable circumstances.

  Have a great day!

  Customer response

  02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ***************************** Lawyer Disability Mine to represent me in my SSI disability case. Its extremely hard to get in touch with them they barely call you back it takes weeks and thats even if they do. I was just informed by mail that I have to go to see their disability doctors. When I called to confirm that I was going I found out that Rob Levines law firm has not sent over any of the medical records on my behalf to fight my claim to receive disability. I was told they only sent over from one place meanwhile I was in the hospital in rehabs for almost 5 months last year. And Ive been seeing more doctors sometimes three times a week rehab going through back procedures and none of that is documented I brought him up-to-date on months ago on all my dates of doctors that Ive been seeing and all the procedures that I will be going through he still never got or put those claims in as well as any of the other medical from last year at all I feel they been extremely negligent on supporting my case Ive been out of work for almost 2 years without any income and I used to make like ****** a year or more in extremely difficult for my family and I because I have not received anything no assistance at all. So when I hired they were firm I put the trust in them when they said they would do everything for me to get all the medical papers together being they will be getting paid on my behalf at this point if I go to attain another lawyer Ill have to start from the beginning. Oh and I forgot to add they also keep putting the wrong name on all my paperwork that *** explained to them from the beginning and Ive changed but the law firm keeps using the wrong name to file my papers. And the gentleman that Im supposed to be speaking with his name is ****** called and texted him several times left messages. And like I said it takes him more than a week to get back to you and sometimes he doesnt this time he has not gotten back to me and its imperative due to the fact Im see drs.

  Business response

  11/18/2022

  ************ retained our law firm to represent her in a claim for Social Security benefits. We gathered the necessary information and filed the appropriate initial application with the ************************** in ******** on March 30, 2022.  As required by the **************************, we provided with all necessary information regarding her treating providers, including names, addresses, phone numbers,and dates of services.  As is their procedure, the ************************** obtains all of clients medical records. Once obtained, they review the information and render an initial decision or advise what, if anything, they may need further. This process was explained to ************ and she was updated frequently as enumerated below.  
  On April 8, 2022, ************ called our office to advise that she received notification from Social Security that they had received her application, however, she was concerned that her name was spelled incorrectly.She also advised that she was unhappy with the case manager from our office assigned to the handling of her file. We addressed her concerns and reassigned her file to a new case manager. Shortly thereafter, the new case manager called ************ to introduce himself and again address her questions and concerns. She was also explained that our file processing includes calling Social Security her every thirty to forty five days to request a status of her application and then placing a call to her to provide her with an update on her file and also obtain any new necessary treatment information in support of her claim.
  As was represented to ************, on April 27, 2022, we spoke to Social Security to check on the application and we were advised that they had all the information they needed to process her claim and that we would be advised when their evaluation was complete.
  On May 18, 2022, we called ************ to provide her with an update and she provided us with a treatment update.
  On July 11, 2022, we contacted Social Security for status of the claim and we were informed that her application was still being evaluated. We contacted ************ and provided her with that update.
  Late Friday afternoon, on August 19, 2022, ************ called our office and also sent a text to us requesting a call back.
  On Monday, August 22, 2022, we called her back and she angrily informed us that she had unilaterally called Social Security and she was advised that her case had been closed on April 13, 2022.  We immediately placed a call to Social Security and requested an immediate callback. In addition, on that same day, to safeguard her claim, we filed a Statement of Good Cause to initiate an appeal, advised Social Security that we had not received proper notice that the claim had been closed.
  On September 9, 2022, we received a response from Social Security that ************** case was in fact, not closed and was still pending.  We advised ************ immediately of the incorrect information she had received.
  On September 13, 2022, we again contacted Social Security to confirm that her claim was still pending and we were advised in the affirmative. Again, called ************ to reassure her of the status of her application.
  As per our usual process, on October 24, 2022, we contacted Social Security and requested an update on ************** application and we were advised it was still pending. We called her and provided her with the status we received. During the call, she became very upset that this process was taking too long and that she knew other people who were approved in less time. As we had done during our initial conversations with ************, we explained that each district handles files differently and that in her area, specifically ********,had a large backlog of cases and the timeframes were much longer than other areas.
  On November 2, 2022, we received a call from Social Security that, in order to complete their evaluation of ************** application, they were requiring her to attend two consultative examinations, which would be scheduled on the same day of November 16, 2022.  Immediately thereafter, we contacted ************ to inform her of the requirement by Social Security. She advised she was at her doctors office and could not talk to us at that time.
  On November 10, ************ called our office stating that she had texted, called her case manager, and had not received a call back.  Since all calls and text messages are recorded in our case management system, we politely attempted to explain the same. We also texted her so she would have the correct text number.
  As the above indicates, we have been attentive and responsive to ************** file, as well as to her requests and concerns. We have attempted to clear up any misunderstanding she has about the Social Security process and we continue to strive to provide excellent customer service to her.We have advised her that we understand and sympathize how frustrating filing a Social Security claim can be.  We also,albeit we cannot control the review times and processes of Social Security, are doing everything we can to have her decision rendered as quickly as possible.We must advise all of our Social Security clients, including ************ that the backlog and long processing times have been a problem for years with Social Security claims and we share their frustrations with this arduous process. However,we work closely with the agency to move these cases along for all of our clients and have been doing the same for ************.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out to the company to help me with a disability claim. Whenever I call social security I am being told that nothing has been filed. Now when I call to check on my claim my calls never go through. I have sent several emails that have remained unanswered. My depression and anxiety is extremely high right now. I am struggling mentally because of this. I am at a loss on what I need to do and feel hopeless.

  Business response

  08/15/2022

  Client has been with us since 2020.  There have been no issues in clients case.  We spoke to client on 7/13 and made them aware of n issue they agreed with us on resolution.  */9 we left a message.  8/9 they returned call and spoke to case manager.  Appointment was set for 8/10, client did not show, called 8/11 and text on 8/12 no response from client.  Escalated to manager who is now calling the client.

   

  I created a login for your system today looking back I see that the emails were received, but I think they were listed as spam.  I have whitelisted the address so this should not happen again. (same response as last complaint)  

• Initial Complaint

  07/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired from being in October of last year to work on an SSDI case for me and as of right now they are not returning my calls at all and it's been over two weeks. My greatest concern is that it's a fraudulent company now and they have access to my bank account. Is there anyway I can cancel services without speaking to them? Thank you

  Business response

  07/22/2022

  We began to represent the client in December 2021.  All was going well until the end of June when the client became upset about a questionnaire in the case.  She asked us to drop her case, we filed a withdraw and waiver with the social security administration in the beginning of July.  We no longer represent this client and we certainly do not and never had access to her bank account.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Initially then trying to get my business they was prompt and responsive. I worked with supervisor Gersie. She said if I need anything to call her and that ****** was assigned to me and would be calling. Well after I signed my paperwork all communication ceased. I have called and emailed Gersie 20x Ave left messages for agents to relay to her. ****** my agent has not called or returned my messages. Today I called to be transferred to a supervisor I asked the agent to not transfer me until the agent is on the phone but yet they still transfer to voicemails. My experience had been unacceptable and unprofessional

  Business response

  08/15/2022

  To whom it may concern,

   

  Clients file was opened on 5/17, and we spoke to client to prepare for filing prior to that.  Sent client welcome packet on 6/6.  Client was scheduled to be followed up with every 45 days as these cases can take up to 2 years to resolve.  Client called us in JUne and apparently case manager was calling the wrong number to return the call.  Was escalated to managing attorney and resolved.  Client and case manager spoke on 7/1, and 8/8/ and texted on 8/3, and 8/6.  Client was satisfied.  Having manager follow up with client to ensure all is well.

   

  I created a login for your system today looking back I see that the emails were received, but I think they were listed as spam.  I have whitelisted the address so this should not happen again.

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