We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Alliance Security, Inc. has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Alliance Security, Inc.

              33 Broad St Providence, RI 02903-4176

            • Alliance Security

              null Baltimore, MD 21201

            • Alliance Security, Inc.

              19029 Forest Rd Lynchburg, VA 24502-4476

            • Alliance Security, Inc.

              107 Leroy Bowen Dr Lynchburg, VA 24502-5093

            • Alliance Security, Inc.

              1901 Goodyear Blvd. Danville, VA 24541-6607

            Business ProfileAlliance Security, Inc.

            Security System Monitors
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Bankruptcy:
            On 07/14/2017, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 1:17-bk-11190. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court District of Rhode Island 380 Westminster St, Providence, RI 02903 Providence RI 02903 for resubmission to that court. The case number should be entered on the form.

            Contact Information

            33 Broad St

            Providence, RI 02903-4176

            Get Directions
            Visit Website
            (855) 669-2559

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Alliance Security, Inc. provides a full range of home automation and security services.

            Business Details

            This is a multi-location business.

            Find a Location

            Alliance Security, Inc. has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Alliance Security, Inc.

                33 Broad St Providence, RI 02903-4176

              • Alliance Security

                null Baltimore, MD 21201

              • Alliance Security, Inc.

                19029 Forest Rd Lynchburg, VA 24502-4476

              • Alliance Security, Inc.

                107 Leroy Bowen Dr Lynchburg, VA 24502-5093

              • Alliance Security, Inc.

                1901 Goodyear Blvd. Danville, VA 24541-6607

              Headquarters
              33 Broad St, Providence, RI 02903-4176
              BBB File Opened:
              2/7/2013
              Years in Business:
              15
              Business Started:
              8/20/2009
              Business Incorporated:
              8/20/2009
              Type of Entity:
              Corporation
              Number of Employees:
              500
              Business Management
              • Mr. Jay Gotra, President
              Contact Information

              Principal

              • Mr. Jay Gotra, President

              Customer Contact

              • Mr. Jay Gotra, President
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Order Issues
              Status:
              BBB unable to locate business
              The company renewed our annual contract without proper notice. We didnt get any paper copy of this and any emails they sent went to my spam folder. On Feb 12 we contacted them to cancel our service. They said they couldnt as it was already renewed for the year.but it says the old account is good through March 9 2023 and when we called, they already renewed it for the year. I tried to resolve this issues stating that we didnt get proper notice, they basically said we are stuck with it. We are older and disabled and on a fixed income. The representative that called the second time was argumentative and just closed my case and sent an email that we can not cancel the service.
              Read 3 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alejandra A

              09/15/2023

              I am so frustrated and annoyed that I am being forced to continue working with this company. I purchased a home in 2019 with my ex, who unfortunately signed some sort of contract with this business. After our divorce shortly after, they refused to change the primary contact / account holder to my information, regardless of how many times we both called and emailed them proof. Then, after a year I wanted to cancel because $72 seems like an excessive amount to be paying for cheap monitoring, but was told I could not cancel unless I paid out the total remaining balance. The contract was supposedly for 5 years. Ive tried to cancel, get a discount and nothing. Then after awhile, the company became impossible to reach. No direct number, website or email. Not to mention, the phone app for their service has locked me out and because I am not the primary account holder, I have no access to resetting my password or deleting users. Great. Its been a waste of time, patience, money and services.
              Read 2 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.