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Find a Location

WaterRower Nohrd has 1 locations, listed below.

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    Business ProfileforWaterRower Nohrd

    Exercise Machines

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Manufacturing of exercise equipment.

    Business Details

    Location of This Business
    560 Metacom Ave, Warren, RI 02885-2839
    BBB File Opened:
    6/18/2008
    Years in Business:
    36
    Business Started:
    12/9/1987
    Business Incorporated:
    12/9/1987
    Type of Entity:
    Corporation
    Number of Employees:
    80
    Alternate Business Name
    • Water Rower Inc
    • WaterRower, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 12:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Peter King, President
    • Ms. Jill Lancaster, Director of Administration
    Contact Information

    Principal

    • Mr. Peter King, President

    Customer Contact

    • Mr. Peter King, President
    • Ms. Jill Lancaster, Director of Administration
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin O

    1 star

    12/12/2023

    Ordered a replacement part from this company for a towing machine that Ive used for years. When the replacement part arrived, the threads for the various bolts that were to be used were not drilled properly and would not fit. When I attempted to explain this to customer service, they insisted that I was doing something wrong instead of admitting they sent a defective product. As I continued to email, every email I sent asking for a refund was simply ignored. It took over three weeks to get them to send a return slip. The companys policy also states that Im responsible for shipping both times. Im basically paying 100 dollars for nothing. This company should be put out of business for such practices, and are essentially running a scam. DO NOT do business with them. Wouldnt let me leave zero stars.

    WaterRower Nohrd Response

    12/13/2023

    Hello *****,

    We are very sorry to hear the experience you had in regards to returning an item. If our product is defective, we always first offer ************ and we do not expect the customer to pay return shipping for the defective item. This was a mistake by our returns department and it has been addressed with them. A return tag will be emailed to you today and you will be refunded in full for your order.  

    Also, I apologize for slow responses around the Thanksgiving period, we had a spike in business and our resources were limited.

    It is unfortunate that we cannot undo the poor service you experienced but we will learn from it. We appreciate the feedback, it gives us the opportunity to improve both our product and our customer service.

    Sincerely,
    ***************************

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    Better Business Bureau in Eastern MA, ME, RI & VT

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