ComplaintsforGutter Masters of New England, LLC
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We signed a contract with Gutter Masters to work on our home in 2021 and it is still incomplete.We have paid them $14,600 so far, and they have cause AT LEAST $30,000 in damage to our home. Now theyve had their lawyer send us a letter stating that they intend to sever our contract and asking that we sign a non-disclosure agreement. Theyve left us to cope with the financially devastating effects of their actions, and they have the audacity to ask us not to say anything.They took no precautionary measures while replacing our roof, allowing a thunderstorm to flood one of our rooms. The demo'd the walls and ceiling of the room, replaced the insulation, replaced the drywall (but with cracks and gaps and exposed drywall tape). This is the state they left our house in: a leaking roof, missing siding, no counter-flashing, no safety rails or banisters on the roof, unfinished walls with gaps and cracks, missing trim, disassembled and damaged built ins, damaged base board heaters, a broken Nest thermometer, damaged paint in adjacent rooms--adjacent rooms for gods sakeand garbage (including broken nails, scraps of sharp copper, insulation, empty plastic containers) strewn across our lawn. Oh, and icing on the cake: misaligned aluminum downspouts despite having paid for copper.Even when they did show up to work, it would only be for a couple hours here, a couple hours there, and there was always some kind of unlikely catastrophe to explain why we were getting blown off: a crisis with another client (in retrospect, this one makes sense now), workers quitting (or disappearing), flat tires, delays when crossing the border for whatever reason you name it.Customer response
07/03/2023
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.