Business ProfileforBeltone New England

On June 12, 2024 I was tested for hearing loss by ******. We discussed the new process initiated by ********** Blue Shield (****), effective 2024, where one has to request a pre approval, and the **** is to reimburse the business and and I would pay the difference which was approximately $1598. On Tuesday, June 18 at 4:02 pm I was called from ************ by a female stating the pre-approval came back ok and she needed my credit card for the difference of $1598. Upon going to make a payment on the $1598 to my credit card web site, I discovered that Beltone did not charge $1598 as discussed but in fact charged $4098. It was after 5 so I wanted to call Wednesday June 19, 2024, ********** was out on Holiday for Juneteenth??? So I called the establishment on Thursday, June 20, @9:00 am. I was told the phones were forwarded to another office and staff would be in office after 12:30 pm. I called at 12:41 and was told that the phones were still forwarded and they would send an email asking someone to call me. A call came in from ************ @ 1:01 pm from ******. He cut me off and said he would call me back . I physically went in the office at approximately 3:02 pm. No one was sitting at the front counter. I waited for approximately 10 minutes. I also noticed someone's confidential information was sitting in plain site and took a picture and it is recorded in my phone, I'm sure that person would not appreciate their information laying in plain site for anyone to see. Which is another reason I do not trust Beltone. I told ************** am not interested in continuing with the hearing aid. I told the person that finally came out that I do not want the hearing aid. I have yet to hear from ****** regarding this matter at all. I called my insurance company and they told me that the preapproval request was received and answered. They did tell me that ****** never filed the claim.. I called the ******************* in ******* and told them as well.