ComplaintsforSouth County Foot & Ankle
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had an appointment in April of 2024 to be fitted for orthotics. I provided the office with my insurance information and called my insurance prior to this visit. My insurance stated that they will cover the inserts no shoes. I paid up front for my orthotics in the amount of ******. The podiatrist and many in office stated that " ********** does not usually cover this service." I asked that they put the claim in anyway. They said they would, and I have been checking my insurance since then to see if they put the claim in. As of 6/24/24, they have not. I would like for them to at least submit the claim. I have already paid for the orthotics up front. I have called and emailed several times and no one calls me back.Customer response
07/07/2024
I have not heard from the business in response to my complaint.
Someone from billing, did respond and stated that she had to resubmit the claim, but on my end, it was never submitted
Business response
07/25/2024
the patient paid cash for her orthotics as this is typically a non-billable item. After the visit, the patient informed that she contacted her insurance company, and they claim they will cover them. The patent has been refunded her $400 via check and the claim is submitted to her insurance. We have yet to receive payment from insurance.Customer response
07/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.