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Business ProfileforCox Communications New England
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Headquarters
- 9 James P Murphy Ind Hwy, West Warwick, RI 02893-2381
- BBB File Opened:
- 6/1/1982
- Years in Business:
- 44
- Business Started:
- 1/1/1980
- Business Incorporated:
- 9/2/2011
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 1500
- Alternate Business Name
- Coxcom, LLC
- Business Management
- Tanika Fagan-Green, Manager of Customer Relations
- Contact Information
Principal
- Tanika Fagan-Green, Manager of Customer Relations
Customer Contact
- Tanika Fagan-Green, Manager of Customer Relations
Customer Complaints
247 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
35 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Emily M
07/16/2024
Cox Communications New England Response
07/17/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reviewed the account and ensured the customer's monthly rate for service has been corrected.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
**************
Senior ************* Specialist
Executive Escalations Support Team
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