ComplaintsforAurora Fuel Company, Inc.
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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Aurora is refusing to come out and fix my tank. I got it from them last year and I've had nothing but problems with it since I got it and when it breaks down I have no heat. I am elderly and disabled. They know this but don't care. I am on oxygen and have other health problems.and they are still refusing to come out to fix it.Business response
11/15/2022
To whom it may concern.
We did install a new **** tank with a new line to burner on 05/12/21. However we have been at this same house on 11/2/21 for a air bound line which was purged of air and fittings were checked for leaks.
Also we have been there on 11/30/21 because her primary was not working. This had nothing to due with our install. She was also advised that her furnace was very old and not maintained. Work was completed to get her furnace up and running.
On 12/21/21, 1/6/22, 1/25/22, 10/14/22 we went for service calls we replace filters, strainers, nozzles, and fuel pump. Each time the unit was operating with no problems. She was not charged for these service calls.
Lastly I believe we have done all we can do to keep her furnace operating. My techs and I believe her troubles with her furnace is not with the new tank but with the state of her furnace. We explained this to her but she believes that it all has to do with the new tank. We have checked the tank and line several times and there is nothing wrong with neither.
Sincerly,
*************************
Owner
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.