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Find a Location

Culligan Water Conditioning of Rhode Island has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCulligan Water Conditioning of Rhode Island

    Water Purification Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Culligan Water Specializes in commercial and residential Water Treatment, Softening, and filtration.   Whole House Water solutions. Drinking Water solutions and Bottled Water for Commercial and residential.  Water treatment Service and Repair.  Water treatment products delivery. 

    Business Details

    This is a multi-location business.

    Find a Location

    Culligan Water Conditioning of Rhode Island has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      149 James P Murphy Highway, West Warwick, RI 02893-2382
      BBB File Opened:
      7/25/1997
      Years in Business:
      87
      Business Started:
      1/1/1937
      Business Started Locally:
      1/1/1964
      Business Incorporated:
      11/15/1994
      Type of Entity:
      Corporation
      Number of Employees:
      12
      Alternate Business Name
      • Culligan Water of the Central States
      • Culligan Water Conditioning
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Mike Gervais, General Manager
      Contact Information

      Principal

      • Mr. Mike Gervais, General Manager

      Customer Contact

      • Mr. Mike Gervais, General Manager

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      i've already filed a **mplaint here and no one responded to me, against culligan water ** warwick, ri ac**unt #******. my pump was not working and tech came to my house while no one was home, original **st of service was approx $250, i was at work and no one witnessed service, tech called me and stated now repair would be approx $500, then on same phone call re**mmended more service that would now be approx $900 and if i did it it would be like a new system and i would not have any problems for years. then stated if i didnt do it and needed another repqir i would be charged another service charge and again stressed that my system would be like new, so i siad ok. i came home, nothing looked different on my system, within weeks i called because my appliances were stained w rust, loads of laundry were ruined w rust and i had spent hundreds on rust remover products, i made an appointment and was told i would not get charged, this was still during **vid and i was a **vid nurse and got called in to emergencies often and had to reschedule many times cuz i had to staff the **vid intensive care units, i was spoken to inappropriately on phone and was repeatedly told my system was like a car and needed maintenance, i again stated after being charged over $900 and my system still not working, when tech said my system was like new, i shouldnt be calling within weeks and paying another service fee. finally had tech **me and they had not left the handles in right place so rust was pouring in and ruining. i had called my house insurance ** and they said i **uld file a claim for all damage and that it seemed like tech did not repair system, esp since NO ONE was there to witness it, when ** told me they wouldnt charge me for the tech to **me back i held off on the house insurance claim, tech came, then i got an email showing the bill and there was no balance, so left it at that. then started getting phone calls and emails and bills for the service. then endless late fees
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jocelyn R

      1 star

      07/29/2024

      Absolutely atrocious business in terms of installation, follow up in the field to rectify a problem with installation and even worse non existent follow up to assist said customer in dealing with a direct installation issue.I had a service contractor attempt to install an RO unit under my kitchen sink, He worked on it for two hours reporting mid job a problem. Went out to his truck, came back in, dusted off his hands and said all set. When I went to use the water, hot water was coming out of the drinking clear link spigot. I said thats not acceptable. DUH!!!!!!!!I told him to remove the unit. He did so. After doing that, I checked my faucet and had only a dribble of water coming out of the hot water direction. He claimed thats how it was when he tested the water at the outset. At no point during the early minutes of the job did he ever call me over to tell me he was concerned about my hot water pressure at that faucet, I was home and close by, So that was a blatant lie or an egregious omission. I could not have used a hot water stream of 2 mm ever and have lived here x 3 years. When I asked for help and support and direction from both him and his superiors including the management team from Culligan International based in **, I heard NOTHING. I even submitted a lengthy email to the ********** ************************** (to whom I had spoken on the phone also), ***********************, the general manager in RI as well as the sales rep who tried to sell the unit. Again I heard nothing in return, They are the worst company Ive been unfortunate enough to experience. Damaging installation, no remediation of installer induced issue, no management follow up. They should never carry a peerless BBB rating, They deserve an F rating. I have had to hire my own plumber to troubleshoot, At no point at all did they circle back to inquire about the status. Just awful. Read all the negative reviews online. I should have regrettably. The WORST.

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