ComplaintsforSpauldings Tire & Auto Maint
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/29/23 i dropped off my 2007 silverado for repairs. When I picked it up on 12/1/23 and got it home I later saw a29 inch long scrape on the roof of the cap. I then returned to the shop to show the owner the damage to which he took no responsibility. He then informed me that he had servaillance cameras inside and outside and he would review the tapes. I went back the next day and was told by him that he couldn't find how the damage occurred. I then asked to see for myself and was told only his wife had access to the recordings. I have been to 2 independent body shops for estimates and both agreed that the damage most likely was caused by a garage door coming down on it. Both have seen it before. The estimates I received were for ****** dollars which he is refusing to payCustomer response
12/24/2023
I have not heard from the business in response to my complaint.Business response
01/03/2024
See attached responseCustomer response
01/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.