ComplaintsforRosanna's Flowers

• Initial Complaint

  02/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  my son ordered a birthday plant fro me from rosanna's flowers on jan. 24, 2023. the delivery person could not find my address. he called and I told him not to deliver till I got home since it was very very cold out and I didn't want the plant to be delivered till I got home. the plant could die from the cold. i gave him my address and told him to call me before he delivered the plant{gift}.. when i got home that day the plant was sitting in my cold foyer where I live. the plant started getting dead dry leaves the next day and days thereafter.I brought the plant back to rosanna's flowers to get a refund, exchange or credit. the salesclerk said no to all. She began cutting off many dried out brown plant leaves. I asked for the store owner. she said she not in and that she would say the same thing. no refund, no credit and no exchange. i had called the store owner and left emails for her before i went into the florist shop a couple of days before bringing in the plant. I received no calls or emails back from her.{+*****************************}. the plant i felt was defective and I wanted to replace it or get a credit or refund. the owner finally called me back and wanted to know what the problem was. I told her the plant was getting ***** dying leaves daily. she said that was normal and that the plant had to get used to my environment. I told her I was not happy with this plant since it was dying. she again said no refund, no credit and no exchange. she said if i was unhappy with the plant(my son paid $110 plus $15 shipping for it) to give the plant to someone else.I feel this business woman was uncooperative and non negotiable. I feel she treated me disrespectfully and didn't put the customer first. I do not recommend this ********************** to anyone.My son ordered this birthday gift for me. the owner blamed my son for giving the wrong address to where it was supposed to be delivered. I said he wouldn't to that. He knows where i live and has been there many times since we lived here 20years. He's a major in the US Army and deals with weapons and has to give exact coordinates. He is very thorough in his details. I feel whoever gave out the address made a mistake to the delivery person and he got lost finding where I live. Other customers have said the driver does not deliver flowers or plants to a person unless the customer is home to receive them. The driver did not do this for me. He delivered them without calling me first to see if I was home and left them in a cold cold environment. which killed the plant.I would like a full refund for the plant and delivery fee from Rosanna's Flowers in Westerly, ************.

  Business response

  02/14/2023

  ******, we are sorry you werent happy with your plant delivery.

  You reached out to us 6 days after receiving the spathiphyllum plant via email asking if you can exchange the plant for another plant because its too big and too heavy for you. With a second email to follow stating there are two yellow leaves on the plant and youd like to replace it with a smaller long lasting plant. Both emails were received on Sunday (we were closed).

  Monday morning, 15 minutes after opening shop  you carry the plant into our shop, we explained to you that the plant will shed some leaves at it adjusts to its new environment, we removed the yellow leaves for you. We explained the manager would be in in the morning, and you stated youd come back because you want a replacement for a smaller plant. The manager calls you Tuesday morning to speak to you about your delivery, and we explained our policy to you which is we cannot take back a plant that has been living in your home for almost a week and has nothing wrong with it. We also explained that the foyer wasnt too cold for the plant, because if it was freezing temperatures the entire plant would be dropped over and wilted, it wouldnt form yellow leaves. Again, a few yellow leaves will form within 30 days of receiving the plant and we explained to just remove them as it gets situated. 
  
  
  

   

  Customer response

  02/15/2023

  Better Business Bureau:I have reviewed the responsl submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I reject her response because her business was responsible for not delivering the plant when I was home to accept it and the delivery man left the plant in an unheated freezing foyer hallway in my condo complex an didn't call me first to see if i was home to accept the delivery of the plant. Causing distress to the  plant and causing it to die and develop dried brown leaves.  I want a full refund for the plant $110 and $15 delivery charge. 

  Business response

  02/19/2023

  The plant was delivered to her on Tuesday, January 24th. Sunday two emails came through to us, again stating plant is too big, and second email starting it has two yellow leaves. From there Monday, January 30th she brought in the plant we deliver to her. Plant is in excellent condition, no sign of being frozen or wilted. We then showed her how to remove leaves that turn yellow. From there she wanted a smaller plant and said what she was given as a gift was too big. Tuesday the 31st manager called her to touch base on the complaint. We explained to her to allow the plant to get adjusted its lighting and its common for the plant to have a few leaves turn yellow during this process. We also explained she cannot exchange a plant thats been living in her home for almost a week. She threatened us and hung up the phone.
  

  
  

  Customer response

  02/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  filed a complaint already.. complaint number is ******** i tried to respond to business owners letter of Feb. 21, 2023 but the print is so small i can barely read it on my phone so i don't know if i clicked the right response to reject her response to my letter. I reject her response because she says i threatened her. I did not. What threat is she referring too? She didn't say. she says plant was healthy when i brought it into the store. It was not. It was wilting and had some yellow leaves. She said the plant would adjust to the light in my home. It did not. It is still getting yellow and brown leaves as of Feb. 21, 2023. When she called me jan. 31 i was at a luncheon. I listened to her poor excuses about the plant being healthy and nothing wrong with it. I told her I had to go and hung up. I never threatened her.; She is lying. I sent emails and voice mails before Sunday Jan. 29 telling her the problems with the plant and how it could be resolved. She did not respond to me until Jan. 31 , a week after the plant was delivered. She refuses to believe her delivery driver got lost, couldn't find my address so delivered it to my home and left it in a cold freezing hallway in a condo complex causing the plant to be distressed and damaged. In her responses to my letters, she never mentions this or what time the delivery man left the plant in the cold hallway.He called me around noon jan. 24 and said he couldn't find my address. I told him to not deliver the plant till I got home and he should call me first to be sure I was home. He did not do this. The business owner never states or verifies that the driver messed up the delivery nor the time of the delivery. When I returned home about 5 hours later, the plant was sitting the in freezing cold hallway withered and wilted. It started getting yellow leaves the next day. The business owner states she is happy I brought the plant into her store but I doubt this as her employee was uncooperative in resolving the issue and when the employee called the owner, she claimed the business owner was not home but talked to her daughter to explain the plant problem. I feel this business has inferior service and is uncooperative with customers to resolve issues and therefore would not recommend her flower or plant business though I tried to by suggesting her giving me a full refund($125) or to substitute a comparable plant or give a credit. She was refused to do any of the above. 

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