Reviews

Review Details

• Review fromIgor S

  Date: 02/05/2024

  1 star

  Igor S

  Date: 02/05/2024

  The front wheel snapped when I hit a bump on the sidewalk after only 7 months. When I called support to get a replacement wheel I was told that they didn't have the part and they didn't know when they'd get it. When I said it was barely used and what I should do with it I was told to discontinue use. Had I know this was th level of quality and support never would have bought.

  Summer Infant

  Date: 02/06/2024

  Hello ****,

  Thank you for contacting Summer Infant regarding your Stroller.  We are sorry to hear you are having a problem with your Summer Infant Stroller. 
  
  All of our Strollers are covered under a ninety-day (limited) warranty from original date of purchase with a copy of the receipt from one of our retailers. Outside the 90-day warranty, we do not offer replacement parts for purchase.

  We apologize for any inconvenience but appreciate your feedback.

  Thank you,

  ******

• Review fromKristin R

  Date: 11/20/2023

  1 star

  Kristin R

  Date: 11/20/2023

  I purchased a ********* booster seat on Amazon in July 2023 and didn't open it until November 2023 because my son is small and couldn't use it until now. Plus, we needed it when we were traveling and didn't travel until he was almost one year old. I opened it up to find a broken tray. Since I'm past the Amazon return window I contacted the company by email. They asked for a bunch of numbers and codes which I provided only to hear nothing back for about 2 weeks. Decided to call instead only to be told that I'm past my 90 day warranty window and there is nothing they can do for me. I can only purchase a new tray for $9.99 plus $5.99 shipping plus taxes. Wouldn't give me a new one for free since I was shipped a broken product THEY make. Horrible customer service and I will not be buying any of their products or recommending them ever again!

  Summer Infant

  Date: 11/21/2023

  Hello *******,

  Thank you for contacting Summer Infant about your ********** Booster.  We apologize that the item arrived damaged from Amazon.  We do offer a 90-day limited manufacturer's warranty on this product from the date of purchase with a copy of the receipt against any manufacturer's defects.

  Sadly, if you purchased the item in July, your warranty would have expired last month.  We do offer the tray as a replacement part for $9.99 plus $5.99 ground shipping and any taxes that *** apply where you live.  If you'd like to purchase it, you'd have to call the Consumer Relations Team at ************.

  Thank you again for reaching out,

  Melisa 

• Review fromBrooke S

  Date: 08/29/2023

  1 star

  Brooke S

  Date: 08/29/2023

  Summer Baby Pixel Zoom HD Duo 5.0 Video Baby Monitor (2 Cameras) This product horrible and the customer service is even worse. I will never buy another product from Summer Infant. This monitor stopped working in less than 6 months. I contacted Summer Infant customer service to try to get a replacement. They informed me that they no longer make or replace baby monitors (I think this is also relevant to this review - if you buy this and it stops working, the company will not replace it). After several emails back and forth, they asked that I take off the serial number stickers and cut them and send pictures. I did that back on July 17th. I have an email that said after I sent back photos of the things they asked for they would send me a refund check of my subtotal. They never did. I have followed up multiple times and also filed a complaint with the ************ Attorney General. If you buy any of its products you are running the risk of having absolutely zero accountability if something goes wrong. Absolutely disgraceful!Here is the email from customer service: Hello, Please remove both sets of stickers from the back of the monitor and bottom of the camera and cut them into fours (cut across horizontally and then vertically). Please also write VIRTUAL RETURN ****** across the back and front of the monitor and bottom of the camera in permanent marker (from one corner to the other) and provide one photo including both the stickers cut and the front and back of the monitor and bottom of the camera showing the VIRTUAL RETURN ******. Once I receive the photo, I will be able to send out a refund check of the subtotal amount of the monitor to you. Thank you,Consumer Relations Team

  Summer Infant

  Date: 08/30/2023

  Hello ******,

  Thank you for reaching out to Summer Infant. We apologize for any inconvenience, but we never received the photos of destruction.  We see that the last interaction we had with you was via email on July 3rd, 2023, when we requested the photos of destruction.  It is possible that the email reply from you ended ** in our spam folder and we never received it.

  Please forward the photos of destruction to ************************************** so we can further assist you with your refund.

  We apologize for any inconvenience but thank you for bringing this to our attention.

  ******

• Review fromOlivia V

  Date: 05/25/2023

  1 star

  Olivia V

  Date: 05/25/2023

  2 baby monitors and both JUST over a year (1 month over) and they are completely garbage. The parent monitor won't turn on at all with or without the battery. The first time, after receiving no support from customer service, I bought the monitor and camera to add to our 1st camera thinking it must have been a one time issue and I'd try again since I still had one working camera. The 2nd time I called customer service again and they said they could do nothing for me since it was over a year. Absolutely terrible customer service. I spent over $300 on this product the 2nd time alone and 13 months later I have no product and nothing from Summer Infant other than "so sorry." Absolutely terrible!!!!!!!!

  Summer Infant

  Date: 05/26/2023

  Hello ******,

  Thank you for contacting Summer Infant about your monitor systems.  We apologize that your systems are no longer working.  Our monitors do have a one year manufacturer's warranty on them from the date of purchase with a copy of the receipt against any manufacturer's defects.  Having purchased the monitor system over a year ago would sadly place you outside our warranty.

  You can find our warranty information on our website at: **************************************************************************

  We appreciate you taking the time to reach out to **,

  ******

• Review fromWilliam B

  Date: 11/19/2022

  1 star
  I ordered two identical child safety gates. One was missing all of the mounting hardware. Amazon suggested that I contact Summer Infant for customer service.I called the customer service number and was instructed to use their web site instead. It did not have an appropriate input for the issue I had. My explanation of what I needed was completely ignored. I will not make any further purchases from this company due to very bad customer service. Im apparently not the only dissatisfied former customer.