Business ProfileforVystar Credit Union

I can't login to my account, so I had a "********************** chat" - I think!!! Then the chat person sent me to fill out a form with personal information on it. the form said it was going to charge me $5 but is completely refundable. Then I get a message that the transaction was denied for $52. I then "supposedly" talked to "****" at the ***************** She asked me if I approve or deny the $52 - of course I denied it. So, she proceeds to tell me (numerous times because I could not understand her) that my card has been cancelled immediately and I will be issued a new card in 7 - 10 days. If I deny it - it is considered Fraud so it has to be cancelled. Why was I sent to "Just Answer Experts" to fill out that form and why would I be charged anything for requesting help to get into my own account??? I think I have just been SCAMMED. What the h*** is with Vystar? Why are they doing this and why and how do I even know if this is Real or a Scam????? The banks are all closed now because is Saturday the 13th of July at 4:25PM. If this is a scam, are they going to cover and/or re-imburse my money back to my account since this all took place are there Very Own website??? They are pretty well know for having on-line issues - they cost people money instead of protecting your money. Not a very happy customer - possibly ex-customer.