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Shadow Pines Labradoodles has 1 locations, listed below.

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    Business ProfileforShadow Pines Labradoodles

    Dog Breeders

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Aiken, SC 29803-3829
    BBB File Opened:
    5/16/2023
    Business Started Locally:
    1/1/2013
    Business Management
    • Ms. Callie Bell, Owner
    Contact Information

    Principal

    • Ms. Callie Bell, Owner

    Customer Contact

    • Ms. Callie Bell, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    BLUF: This breeder failed to adequately disclose a known defect prior to sale of a product despite opportunities to do so prior to sale. The breeder acknowledged the failure. However they have elected not to make me whole with total repayment citing the contract which was breech with the failure to disclose. The breeder offered another puppy in the next liter which is not the same as the puppy purchased. The wait time for the purchased puppy was 13 months due to size. We purchased a large labradoodle and the upcoming liters are small to medium. There is also a significant lack of trust with further business transactions. My outcome resolution is $482.72 due to the breeder’s breech of contract. I entered into a contract with Shadow Pines Labradoodles ***** **22. I had done a great deal of research on the type of dog that would be right for our family and the breeder that we would use. We waited a year for the size and type of dog that we desired. We were offered several puppies throughout the year but they were small to medium. Only one liter of the large breed was available to us. This liter was born in ******** *** 2023. We went down for puppy selection on ***** ** 2023 and were torn between two. Together we decided on a ********* *****. On ***** 22nd, we picked up the puppy. Per the contract the puppy was evaluated by a veterinarian that was also carefully selected and has copious experience with doodles. This veterinarian determined that the puppy would more likely than not need eye surgery in the future and would need eye drop three times a day. Communicating with the breeder revealed that the eye condition was diagnosed and evaluated prior to selection. The breeder determined for herself and me that this was “minor.” Our vet suggested return of the puppy or a specialty consult. We spent $2600 for the product, $114 for evaluation, gas and unquantifiable emotional labor during this process. We returned the puppy after the vet visit.
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    Better Business Bureau serving the Fall Line Corridor, Inc.

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