ComplaintsforBradley Plumbing & Heating, Inc.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I'm homeless and ill as a result of a plumber's negligence. Well documented at this time is how, on ******* two plumbers, employed by Bradley Plumbing & HVAC to unclog my kitchen sink, broke my home's main water line. In turn, water flooded my first floor AND entered my HVAC ducting. Thereafter, for 20 days Bradley disregarded my repeated pleas for remediation. Consequently, predictably, mold contamination was apparent within 48 hours of the flooding. Fast forward, ************************************************************************************************************* Bradley is wholly responsible. However, to this day, Mrs. Bradley, the company's owner, has refused to provide me, my insurer or the mitigation experts with the identity and contact information for the company's liability insurer. As of last Friday, Berkley has estimated mold mitigation to cost $46,529. plus a pending estimate for damage to artwork and other personal affects of btw $15-20,000. Further, whereas Berkley does not ensure for mold damage but does ensure for water damage, it has reported NOT being able to represent me legally as pertains to the difference (yet to be determined). In other words, it's expected that my share of unreimbursed damages could be as great as $50,000. In the meantime, the mold levels within my home were measured to be 1,000 times normal, acceptable levels. And it's made me ill for weeks. As a result, Berkley, the testing firm ACES, and my ************************************ recommended that I move out of my home. And that mitigation be promptly begun so as to curtail further damage to my health and property. Predictably, the mitigation company, *******, seeks an upfront assurance of payment-in-full before proceeding. Which means I've either to (a) pay ******* $46,529 upfront or (b) forego residing in my home until this is paid and mitigation is completed.

  Business response

  08/18/2022

  Business Response /* (1000, 15, 2022/02/17) */ We value all our customers. We are sorry that the complainant is unhappy but deny that we are responsible for the damages claimed. Consumer Response /* (3000, 17, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Bradley Plumbing & Heating ("BPH") has chosen to deflect and to deceive; to act irresponsibly; to undermine consumer confidence in its services; to disregard the witnessed statements of three of its own staff who (a) acknowledged responsibility for having failed to shut down the water supply before accessing a supply line; (b) who acknowledged lacking the necessary equipment to respond to the ensuing flooding; and (c) acknowledged on that day water having entered into and collected in HVAC ducting. At which time I was assured by BPH staff such would promptly be removed/repaired. BPH failed to respond for 30 days thereafter. Further, on ******* its representative, Ms. Bradley (a) was witnessed acknowledging responsibility when she instructed staff to remove collected water from my HVAC ducting as caused by Bradley staff 30 days prior, and after Bradley dispatched sub-contractor, *********, to address accumulated flood damage and mold that appeared w/in 48 hours of the water pipe break. Similarly, on ******* Ms. Bradley was observed claiming to be "the heir" and "sole owner" of BPH when, in fact, the **************************************** as "the owner of record". In addition, Bradley's continuing deflection and refusal to provide contact information for its liability insurer for months thereafter to me, to my insurer, to others with a need to know has exacerbated the situation and the consequential damage immeasurably -- all of which could've been avoided had BPH and Ms. Bradley acted responsibly and timely on/about ******* as BPH's staff had assured me that day to expect.

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