ComplaintsforAnchor Post Acute
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On *****2023, I received a bill from ********** for my mother's medication. When I called **********, I was told the charges were for the medications sent to Anchor for my mother but were not dispensed to her during her Medicare-covered stay. My mother was discharged by Medicare on ******23 then she private-paid for ROOM AND BOARD from ******23 to *******23. Medicare continued to pay for my mother's *** *** testing, medication, and other medical expenses during this time; only room and board were private-paid. Anchor should bill Medicare for the prescriptions as ****** covers medications. Anchor dispensed these meds while my mother was at Anchor. Anchor's practice is taking advantage of elderly patients. A few days before my mother was scheduled to discharge, I was told by the social work at Anchor that they had ordered a new wheelchair for her. I told them she has one. She told me "Medicare paid for it". On *******23, I received a $34.51 bill from ******** **** Medical for a monthly rental and many options added to the wheelchair. When I called to find out why this was a monthly rental and not a purchase, I was told Medicare requires the recipient to rent for a year then the chair belongs to the recipient. So the total cost for the year will be $144.51 or I could return the chair to ********. My mother moved to ******** so the shipping costs back to ***** ******** would be at least that amount. Anchor made this commitment without our knowledge or approval. Again, Anchor's practice is taking advantage of elderly patients. I've left voice messages for the business office and for the administrator. I have not received a return call from either message. This is no surprise since no one ever returned any voice mail message to me during the four weeks my mother was a patient at Anchor.Initial Complaint
10/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My mother was released from Anchor Post Acute on *** ** 2022. I received the first bill in the mail mid-Sept for $3,223 for which I made a $723 payment, leaving a balance of $2,500. I expected to receive a new statement on *** 1 for the balance so I could continue to make payments. Instead on *** ** I received a letter threatening legal action if I did not pay the full balance immediately and that "their previous attempts at collection have been unsuccessful"......!!!!! This is coming from a business that almost NEVER answers their phone, and their PT care is quite sub-standard. When I got my mother "away from there" on **** ** I vowed never to return. However now I am being harassed and threatened because I am not paying them in full IMMEDIATELY. Had this been eligible for payment by ********* they would probably not yet even have the $723 payment. I want BBB to have this on record that Anchor Post Acute manages their billing in this rude, harassing way so others can make a more informed decision in the future as to who they shall trust their elders care to. Thank you, **** *****Business response
11/09/2022
Business Response /* (1000, 8, 2022/11/07) */ **************************************************************************************************************************************** I have received the letter from the BBB and from the family. I am so sorry that the family has experienced this experience with the company. When reviewing this incident we have looked at our process and seen there was an error on our facility, with new Business office Assistant. We have address this problem and reviewing each case better and more training to ensure that the wrong letters are not sent out to the wrong family and that each case is a true debt that is owed if nothing has been received from a patient or family. As a company our expectations and value of our customers are very important to our company. The facility will be reaching out the the family to discuss the error in this and address what our processes are to make sure that this doesn't happen again to this family or any family. We do appreciate this letter to ensure that our business is run correctly and properly and the standards of the law. Consumer Response /* (2000, 11, 2022/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.