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ComplaintsforMcGee Heating & Air Conditioning LLC
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Complaint Details
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Initial Complaint
03/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The date was 02-25-2022 I called McGee after I turned on my ac and the air was not working. They had recently installed a thermostat and I thought that was to blame I called and the technician said he had talked to his service manager and if it wasn’t the thermostat would cost me a 70 dollar for it however it was 159 dollars on the billBusiness response
03/01/2022
Our records indicate customer was charged 159.00 rate for the diagnostic which is explained prior to our technician coming to residence. Then customer was charged 69.00 for a low voltage short repair and a 3% convience fee for using credit card. We have no record of any thermostat installed or a quote of 70.00 for such.
Initial Complaint
01/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
McGee installed a new ***** heat pump on February 21, 2020. The NEXT DAY the unit was not working. The heat strips had to be replaced. The unit was 1 DAY OLD. Now, almost 2 years later, they have been out on multiple service calls but I STILL DON'T HAVE HEAT. The unit, or this company, is a dud. I even requested a price on a NEW new unit but they insist on repairing, badly, this one. I have contacted ***** as well. I WANT HEAT. It has run all weekend correctly and has maintained the thermostat temperature of 58 degrees. It is 27 degrees outside. I am hesitant to set it warmer because then it might stop working altogether as it has in the past. I WANT A RUNNING HEAT PUMP instead of lots of repair bills that DO NOT FIX THE UNIT.Business response
02/11/2022
Our records indicate that a temperature sensor and a low ambient fan control was installed on 1/31/22. Customer has not had any issues reported to us since that day.Customer response
02/11/2022
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******
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Contact Information
2729 Whitehall Rd
Anderson, SC 29625-5437
Business hours
Today,8:00 AM - 11:00 PM
MMonday | 8:00 AM - 11:00 PM |
---|---|
TTuesday | 8:00 AM - 11:00 PM |
WWednesday | 8:00 AM - 11:00 PM |
ThThursday | 8:00 AM - 11:00 PM |
FFriday | 8:00 AM - 11:00 PM |
SaSaturday | 8:00 AM - 11:00 PM |
SuSunday | 8:00 AM - 11:00 PM |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.