ComplaintsforFoothills Property Management of Anderson, LLC
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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On September 2023, the management company terminated our contract and charged us with services that were not satisfactorily handled. They rented out our property with broken windows and no HVAC system working. They voided our contract without giving the proper notice that is stated in the contract.Business response
11/01/2023
In March of 2021 Foothills Property Management of Anderson entered into a Property Management Agreement with ****** ****. authorized by Henry and Penelope ****, owners of the property and entity to which is it deeded.
During the management of this property, a tenant moved out on 06/17/2023. At that time, Foothills a move out inspection and assess tenant charges per the lease agreement. Please see email reflecting charges. Work orders were created and sent for approval to Mr. and Mrs. ****. All work was approved and contractors proceed to complete tasks. It was asked of Mr. and Mrs. **** to submit payment for work and estimates, which they refuse to do. Work was completed and a “Ready Inspection” was done - Please see attached. The property was listed for rent and new tenant was found. Upon move-in the tenant notified Foothills that the HVAC was not in working order. Foothills dispatched a licensed contractor to assess, the contractor recommended replacement of the 20+ year old system. HVAC is an essential service covered by the SC Landlord Tenant Act. Since the **** owed a past due balance and had not paid their bills and would not deposit necessary funds for the HVAC replacement, the property was in violation of SC Landlord Tenant Act, Foothills released the new tenant from the lease and terminated management of the of the property.
Foothills has notified Mr. and Mrs. **** on at least four occasions of the amount due for work done and utilities paid on their behalf and has yet to receive payment.
Please see attached agreement.
Per the agreement,
Broker shall arrange at OWNER's expense the following as needed and deemed advisable by BROKER - utility services, vermin extermination, trash removal, repairs necessary to maintain services to the tenants as called for by their tenancy and SC Landlord Tenant Act. Repairs will be paid from OWNER's funds or if depleted, OWNER will promptly reimburse BROKER for expenditures
BROKER shall not be required to advance his own money to pay any OWNER obligations, including recurring expenses, unless OWNER has provided sufficient funds to cover the amount.
BROKER shall not be liable for any willful neglect, abuse or damage to Premises by Tenants or others nor for loss of or damage to any personal property of OWNER by Tenant including loss due to exchange or theft by Tenants or others.
BROKER may terminate this agreement immediately with written notice if, in the option of BROKER's legal counsel, OWNER's action or inaction appear to be illegal, improper, abusive, threatening, unprofessional, or jeopardizes safety or welfare of tenants or others.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.